Care Coordinator

Are you a bilingual customer service professional looking for a high-impact, 100% remote opportunity to support patients navigating complex therapies? We are seeking dedicated bilingual Patient Access Care Coordinators to join our expanding team at Sonexus™ Access and Patient Support! In this rewarding virtual role, you will act as a vital lifeline for specialty pharmaceutical programs, helping patients dismantle financial and insurance barriers to access life-changing treatments.

This fast-paced position balances intensive patient referrals, provider coordination, and empathetic patient contact to drive seamless onboarding and medication adherence. If you possess a strong background in healthcare reimbursement, exceptional data integrity, and a true dedication to client care, this full-time contract is your chance to elevate your hub services career from the comfort of your home office. All critical processing hardware and computer technology are fully provided!

salary: $19.99 - $20 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

Position Summary: Support specialty pharmaceutical programs by managing patient onboarding and qualification processes. This role handles high-volume patient intake, investigates coverage inquiries, and guides accounts from initial contact through to final determination.

Key Responsibilities:

• Handle inbound and outbound calls from patients and healthcare providers, striving for one-call resolution.

• Process new patient applicants, create accurate referrals, and manage accounts through the approval or denial process.

• Document detailed consumer profile information inside proprietary tracking software while actively conversing on the phone.

• Investigate patient or physician inquiries and place follow-up calls to communicate file updates.

• Deliver empathetic customer support while maintaining conversational control to provide clear educational strategies to callers.

• Ensure absolute compliance by identifying and reporting adverse health events within required regulatory timeframes.

Requirements:

• Full fluency in both written and spoken Spanish and English is strictly required.

• High School Diploma, GED, or equivalent work experience.

• 1 to 3 years of experience in a related professional field is preferred.

• Robust computer literacy skills, including swift data entry and complete proficiency with MS Office applications.

Skills

• Managed Care
• Patient Care Coordination
• Vendor Management

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.