Customer Success Manager, Programmatic Advertising

Blue Bite is headquartered in New York City and is a leading brand of Markem-Imaje, a wholly owned subsidiary of Dover Corporation. About the role Blue Bite Media helps brands, agencies, and media partners connect real-world exposure to paid digital activation and measurable outcomes. Our solutions include programmatic media, geofencing, Shadowfencing, omnichannel advertising, and attribution studies across online and offline conversion points. As a Customer Success Manager focused on programmatic advertising and revenue enablement, you will play a direct role in revenue growth by helping turn closed deals into successful paid media campaigns, renewals, and larger account expansion. This role sits at the intersection of customer success, technical account management, programmatic media, sales enablement, and post‑sale revenue growth. You will work closely with Sales, Ad Ops, and clients to ensure campaigns are clearly scoped, measured correctly, and positioned for renewal or upsell. The right candidate should understand paid digital media, programmatic advertising, campaign measurement, and attribution well enough to support internal teams and client conversations. Responsibilities Improve client retention by supporting a stronger post-sale experience from paid media campaign kickoff through reporting, renewal, and expansion Support Sales-to-Ad Ops handoffs by documenting campaign goals, targeting, creative needs, KPIs, timelines, media requirements, and measurement setup Support technical and measurement‑related client needs, including attribution, pixel placement, conversion tracking, lift studies, reporting methodology, and campaign performance questions Join client calls with Sales to provide programmatic media context, help answer technical questions, and support attribution or measurement discussions Craft campaign recaps, reporting highlights, performance narratives, and renewal recommendations that clearly communicate client value Identify upsell and expansion opportunities across Geofencing, CTV, Online Video, Audio, Attribution Studies, and other omnichannel paid media solutions Create reusable case studies, one‑pagers, performance examples, and sales enablement materials to support active opportunities and renewals Qualifications 3+ years of experience in customer success, technical account management, ad operations, programmatic media, revenue enablement, or a related paid digital advertising role Strong understanding of digital and programmatic advertising, including DSPs, SSPs, pixels, conversion tracking, attribution, campaign measurement, and reporting Experience working at or closely with a DSP, SSP, adtech platform, media network, agency, trading desk, or digital media company strongly preferred Strong Excel and reporting skills, with the ability to organize campaign data, analyze outputs, and manage detailed tracking documents Highly detail-oriented and organized, with the ability to manage multiple projects, deadlines, and client needs simultaneously Ability to explain technical advertising concepts clearly to internal teams and external clients Comfortable joining client conversations around paid media strategy, attribution, measurement setup, campaign performance, pixels, reporting methodology, and troubleshooting Commercial mindset with an understanding of how client success, renewals, upsells, reporting, and account growth connect to revenue Experience with HubSpot, Google Campaign Manager 360, DSP platforms, mobile measurement partners, and campaign reporting dashboards preferred Ideal candidate The ideal candidate is a technical customer success professional who understands both the client-facing and operational sides of paid digital media. They should bring the technical fluency of an adtech account manager with the commercial instincts of a customer success partner, helping Sales close, retain, and expand more programmatic advertising business. Compensation Pay Range: $73,000.00 - $98,000.00 annually Bonus Eligible: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan. Benefits Our total rewards package for eligible team members also includes a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including 10 paid holidays per calendar year, paid vacation days beginning at 80 hours annually, 64 paid sick leave hours annually or as provided under state and local paid sick leave laws, tuition reimbursement at the maximum amount of $5,250 per employee per calendar year, business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies. Equal Opportunity Employer All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. #J-18808-Ljbffr Blue Bite LLC