Hotel Front Desk Agent

Job Description

Job Description

Why You'll Love Working With Us:

At Hampton Inn Viera , we’re committed to creating a positive, rewarding environment for both our guests and our team members. As a Front Desk Agent, you'll be the face of the hotel—delivering outstanding service and ensuring each guest’s stay is smooth, friendly, and memorable.

We offer competitive benefits, including:

• Medical, Dental & Vision Insurance

• 401(K) with Company Match

• Paid Time Off

• A professional yet friendly work culture

• ✈️ Hilton Team Member Travel Discounts

As a key member of our front office team, you'll assist guests from check-in to check-out, while also helping coordinate services across departments to ensure top-notch hospitality.

Your responsibilities include:

• Greeting guests warmly and handling check-ins and check-outs smoothly

• Answering phones, managing guest inquiries, and resolving issues promptly

• Processing reservations, cancellations, and modifications via phone, in person, and through our hotel system

• Communicating guest needs with housekeeping, maintenance, and other departments

• Handling payments, balancing cash drawers, and processing transactions accurately

• Managing guest accounts and updating internal systems

• Operating the hotel’s switchboard and wake-up call system

• Monitoring reservations and room availability to maximize occupancy

• Maintaining a clean and organized front desk area

• Participating in the Manager on Duty (MOD) rotation

• Completing shift checklists and handing off effectively to the next team member

• A people person with excellent communication and customer service skills

• Detail-oriented and able to multitask in a fast-paced environment

• Previous hotel front desk or customer service experience preferred

• Familiarity with hotel systems and reservations is a plus

• Flexible availability (including weekends and holidays)

• High school diploma or equivalent required

• Must be dependable, professional, and team-oriented

If you enjoy helping people, working with a supportive team, and making a positive impact, we’d love to meet you .

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