Veterinary Receptionist

Veterinary Receptionist

Washington, DC

Receptionist

Caring Hands Tenleytown is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our team, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities

Salary: $18.00-$25.00 dependent on skill and experience

Schedule: Needs open availability, some evenings, mornings, and every other Saturday required.

Key Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications

• Previous experience as a veterinary receptionist or medical office assistant preferred
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Caring Hands Tenleytown

At Caring Hands Animal Hospital in Tenleytown, compassion isn't just part of our name—it's at the heart of everything we do. Our approach to veterinary medicine is transparent, personalized, and grounded in a deep commitment to both people and pets. This shared purpose has brought together a team of exceptional professionals who live our values every day.

Here, integrity leads the way. Our team shows up with consistency, empathy, and a true spirit of collaboration. We're dedicated to creating a warm, supportive environment where clients, patients, and colleagues feel respected, understood, and cared for.

We take pride in being adaptable and attentive, honoring the unique needs of every pet and person we serve. From our exam rooms to our community outreach, everything we do reflects one powerful goal: to build a better, healthier world—together with you.