Installation Manager

JOB TITLE: Bilingual Flooring Installation Manager REPORTS TO: General Manager LOCATION: 8728 W Little York Rd Ste 190 Houston, TX 77040 JOB TYPE: Full-Time | Monday-Friday | 6:00am-3:00pm COMPANY OVERVIEW: We are the largest wholesale flooring company in North America and have been named a Top Workplace for 10 years in a row! With amazing benefits and family like culture, our company is now the largest multi-family flooring provider in North America. We value our employees and provide awesome benefits, and a positive work environment! Job Overview The Installation Manager will play a pivotal role in overseeing the assignment process for subcontractor work orders, ensuring quality assurance, and managing project coordination. Fluency in both English and Spanish is essential for effective communication. This role requires on-site presence, as directed by the General Manager, to oversee the flooring inspection (QA) process. RESPONSIBILITIES: Assess flooring issues and determine appropriate labor charges while ensuring quality standards. Create and implement a comprehensive recruitment strategy to expand the pool of skilled local, subcontracted flooring installers. Effectively assign work orders to subcontracted flooring installers, ensuring seamless project coordination and timely completion. Maintain organized documentation by ensuring daily submission of required paperwork by subcontractors and reviewing payroll sheets for accuracy, performing corresponding data entry. Uphold warranty compliance by completing daily warranties and facilitating open communication with subcontractors to resolve work order and on-site customer issues. Collaborate closely with internal departments to ensure smooth operations and streamline processes. Provide hands-on supervision to the installation department employees, guiding and supporting their performance and development. Resolve any issues arising from the previous day's work orders through proactive discussions with subcontractors, operations, and sales staff. Skillfully negotiate subcontractor labor rates as needed, maintaining cost-effectiveness for the company. In partnership with HR, take timely and appropriate steps to address performance reviews, disciplinary issues, onboarding, and other HR-related matters. QUALIFICATIONS: Bilingual fluency in English and Spanish is required for effective communication in this role. Demonstrated expertise in recruiting subcontractors and efficiently assigning work is preferred. Prior experience or knowledge in flooring products or flooring installation is highly valued, but not a strict requirement. Proficiency in using computer-based business tools, including Google Drive, Gmail, Microsoft Office Word and Excel, is essential. AMAZING BENEFITS! Paid Holidays Paid Time Off (PTO) - Vacation, sick & personal time FREE Life Insurance FREE Short-term and Long-term Disability Insurance Health Care Insurance - Company pays most of the cost! Dental & Vision Care Insurance options 401(k) Retirement Savings Plan + GENEROUS company match Annual Bonus Potential Fitness Membership Reimbursement Employee Referral Bonus Employee Discount Purchase Program More! Real Floors: We Live “Got-Your-Back-Ability” Every Day! NOTE: Principals only. Recruiters, staffing agencies and other third parties will not be considered. Real Floors, Inc. & Real Floors Commercial, Inc. provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. #J-18808-Ljbffr Real Floors