Office Manager

Job Description

Job Description

Be the Leader Who Makes the Office Work — and the Patient Experience Exceptional.

We are seeking a motivated and experienced Office Manager. This is a hands-on leadership role for someone who loves people, thrives in an organized fast-paced healthcare environment, takes ownership, and finds fulfillment in being the heartbeat of the office.

If you are energized by solving problems, creating order, improving processes, and knowing that your work directly impacts patients and the success of your team, this could be an incredibly rewarding opportunity.

The Office Manager is responsible for the daily administrative and operational functions of a medical office.

Your responsibilities will include:

• Ensuring that patients feel welcomed, cared for, and important

• Collaborating with leadership to develop and implement operational strategies 

• Ensuring that team members feel supported, accountable, and equipped to succeed

• Schedules and patient flow are managed effectively

• Streamlining processes and enhancing productivity 

• Administrative and financial processes are accurate and timely

• The office operates with excellence, integrity, hospitality, and efficiency

This role combines leadership, patient experience, team development, operational excellence, and accountability.

You will help ensure that every patient interaction reflects the level of care and hospitality we want associated with our company.

Responsibilities include:

• Welcome patients warmly and create a professional, positive, and caring environment.

• Manage efficient patient check-in and check-out.

• Ensure signatures, documentation, follow-up appointments, and patient information are completed accurately.

• Answer incoming calls using appropriate phone etiquette and company standards.

• Respond professionally and compassionately to patient questions, concerns, and escalated calls.

• Maintain strong follow-up with patients regarding appointments, care, and their overall experience.

• Help identify and resolve barriers that could negatively impact a patient's experience.

Great offices don't happen accidentally. You will help create the structure and accountability that keep the office running successfully.

You will:

• Conduct daily morning huddles to align, motivate, and prepare the team.

• Manage patient flow between the front office, provider, and clinical team.

• Maintain a clean, organized, safe, and professional office environment.

This position provides an opportunity to make a meaningful difference in the development and success of others.

You will:

• Promote teamwork and a culture where people help one another succeed.

• Lead by example through professionalism, accountability, integrity, positivity, and a servant-leadership mindset.

The Office Manager ensures patients continue progressing through their recommended care.

Responsibilities include:

• Schedule, confirm, and manage patient appointments.

• Ensure future appointments for testing, neurology, follow-ups, and therapy are scheduled appropriately.

Accuracy matters. You will ensure our patient and office information is complete, timely, and reliable.

You will:

• Enter and update patient demographics, insurance, and financial information accurately within the EHR.

• Ensure required patient paperwork is completed, signed, dated, scanned, and filed correctly.

• Maintain professional communication with attorneys, case managers, referral partners, and other external contacts as appropriate.