Business Office Manager

Business Office Manager

West Bloomfield Campus - West Bloomfield, MI 48322

Overview

Level Experienced Position Type Full Time Category Admin - Clerical

Description

Jewish Senior Life (JSL) communities flourish through deep, lasting connections. For decades, our dedicated staff and cherished residents have shaped a culture rooted in compassion, respect, and genuine care-making JSL not just a place to live or work, but a place to belong.

At JSL you are part of a warm and inviting community that provides support services and quality living to older adults. Our residents enjoy a full range of social/cultural programs and activities while residing in our assisted living communities.

Join a vibrant senior living community as a Business Office Manager, where your leadership and organizational skills will create a warm, welcoming environment for residents and staff alike. In this dynamic role, you will oversee the administrative operations and ensure smooth daily functioning of the community's business office. Your proactive approach will foster excellent communication, streamline office procedures, and support the overall mission of enhancing residents' quality of life through efficient management and compassionate service.

Responsibilities

• Maximizes office productivity through proficient use of appropriate software applications, business systems, and administrative processes.
• Maintains state survey readiness for business office functions.
• Manages the resident move in and move out process including contracts and financial and administrative records.
• Manages the resident billing and rent collection process.
• Manages vendors including timely invoice processing.
• Manages front desk reception staff coverage and provides additional coverage as needed by answering telephones, greeting residents and visitors, directing inquiries.
• Maintains office supply inventory, coordinates purchasing of routine office supplies, and maintains positive working relationships with vendors.
• Maintains positive and professional relationships with employees, residents, families, visitors, volunteers, vendors, and community partners while providing exceptional customer service.
• Performs other duties as assigned.

Qualifications

• Two (2) years of progressively responsible administrative or office management experience required; experience in healthcare, senior living, or a customer service environment preferred.
• Strong organizational, time management, and multitasking skills with the ability to prioritize work and meet deadlines.
• Excellent verbal, written, and interpersonal communication skills with the ability to provide exceptional customer service.
• Demonstrated ability to maintain confidentiality, exercise sound judgment, and handle sensitive information with professionalism.
• Proficiency in Microsoft Office applications and the ability to learn HRIS, payroll, resident management, and other organizational software systems.
• Strong attention to detail with the ability to maintain accurate records, prepare reports, and identify discrepancies.
• Ability to work independently while collaborating effectively with employees, residents, families, vendors, and other departments.

Jewish Senior Life believes our employees are our greatest asset and is committed to creating a workplace where all team members feel valued, respected, and supported. We foster a diverse and inclusive environment where everyone can thrive. We are an Equal Opportunity Employer and make all employment decisions based on qualifications, merit, and business needs. Reasonable accommodation is provided in accordance with applicable laws.