Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• SIMPLE IRA with 5% Match
• Competitive salary
• Paid time off
• Training & development
• Tuition assistance
• Bonus based on performance
• Health insurance

Customer Care - Insurance Account Manager
Starting Salary: $50,000+ | Commission & Bonuses | 24 Paid Days Off | 5% Retirement Match

Kitterman State Farm is looking for a talented, motivated professional to join our Customer Care team in Rapid City.

This isn't a call-center customer service position. You'll build relationships with customers, help families understand and manage their insurance coverage, solve problems, identify additional needs, and become an important part of a high-performing agency team.

Insurance experience is welcome, but it isn't required. We're willing to train and invest in the right person who brings strong communication skills, professionalism, initiative, and a desire to build a career.

What You'll Do

• Build and maintain strong customer relationships
• Provide prompt, accurate, and friendly service
• Assist with coverage questions, policy changes, billing, transfers, and claims-related needs
• Proactively follow up and help ensure customers' insurance needs are being addressed
• Identify opportunities to better protect customers and their families
• Educate customers about appropriate State Farm Insurance and Financial Services
• Contribute to the continued growth and success of the agency

What We Offer

• Guaranteed starting salary of $50,000+, based on experience
• Commission and performance bonuses in addition to salary
• 24 paid days off , including 16 vacation days and 8 paid holidays
• 5% employer match on SIMPLE IRA retirement plan
• Employer-sponsored group health insurance planned for 2027
• Tuition reimbursement
• Paid training and professional development
• Career growth and advancement opportunities
• Supportive, positive, and high-performing team environment

Who We're Looking For

• Excellent written and verbal communication skills
• Professional, personable, and relationship-focused
• Self-motivated, organized, and detail-oriented
• Proactive problem solver who takes ownership
• Comfortable discussing insurance and identifying customer needs
• Able to balance excellent service with agency growth goals
• Strong team player who can also work independently
• Interested in learning and building a long-term career

Licensing

A Property & Casualty insurance license is required for the position; however, previous insurance experience or an existing license is not required to apply. We will work with the right candidate to complete the necessary licensing and training.

Compensation

Starting guaranteed salary: $50,000+ annually, depending on experience and qualifications, plus commission and performance bonuses.

If you're looking for more than just another customer service job—and want an opportunity to build a career with an established, successful team—we'd like to meet you.

Apply today to join our team at Kitterman State Farm!

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees must complete applicable licensing requirements and training. State Farm agents are independent contractors who hire their own employees.