Strategic Account Associate

Customer Service Representative

Provides customer service within a defined customer base while conferring with necessary departments across the organization to ensure customer expectations are met.

Role And Responsibilities

* Manages customer base and provides service that meets or exceed expectations.

* Coordinates with various departments in order to develop and maintain profitable traffic lanes.

* Solicits outbound freight for both primary and secondary lanes.

* Enters available loads with all required information to properly dispatch and pick up the load, create the freight bill, and supply the customer with any necessary EDI information.

* Schedules loading and unloading appointments in order to meet customer requirements and to maximize driver productivity.

* Monitors all customer specific loads for service issues from the time the load is tendered until it is delivered.

* Discusses customer issues and concerns with the appropriate operations and sales departments when necessary.

* Monitors customer specific trailer poos and confers with appropriate personnel as needed.

* Reviews customer scorecards with customer development leaders and makes recommendations accordingly.

* Manages multiple priorities and deadlines.

* Receives and carries out instructions.

* Manages regular and predictable attendance.

* Performs other duties as assigned

Required Skills/Abilities

* Excellent verbal and written communication skills

* Solves problems and makes decisions independently and proactively

* Proficient with Microsoft Office Suite or related software

Qualifications And Education Requirements

Bachelor's degree; or one to two years of related experience and/or training; or equivalent combination of education and experience

Physical Requirements

* Prolonged periods sitting at a desk and working on a computer.

* Must be able to lift up to 25 lbs. at times.

* Ability to travel as needed.

Certificates, Licenses, Registrations

Valid driver's license as required by manager