Facility Coordinator: Wed - Sat 1:30pm-12am

Facility Coordinator

Join one of the nation's rapidly expanding leaders in Facility Management and Commercial Construction!

PLEASANT VALLEY CORPORATION

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a successful and stable, family-owned and operated Commercial Real Estate Firm established in 1976 and headquartered in Medina, Ohio, boasts a dynamic presence across four key divisions: Facility Management, Construction, Property Management, and Real Estate Brokerage. Our comprehensive suite of commercial property services is characterized by effective project management, proactive communication, top-tier workmanship, and cutting-edge solutions.

WE OFFER: An exceptional culture and positive work environment Competitive earnings Comprehensive benefits Personal recognition Individual development opportunities A clear path for career advancement! ___________________________________________________________ Shift

Wed - Sat | 1:30pm-12am

Work Location Onsite - Medina, OH; Akron, OH Division Facilities Management Team Specialty Services Reports To Assistant Emergency Services Manager ___________________________________________________________ Job Purpose

A Facility Coordinator at Pleasant Valley Corporation serves as the primary point of contact for nationwide clients. This role is responsible for addressing and resolving commercial facility-related maintenance issues while ensuring the successful delivery of services to sustain client satisfaction. ___________________________________________________________ Responsibilities

Client Response and Issue Resolution:

Promptly respond to client maintenance requests, assess concerns, and follow established procedures to resolve issues through the work order life cycle. Vendor Management:

Create work orders, solicit bids, assign service agreements, and manage subcontractors and vendors to address maintenance problems, ensuring quality service delivery. Work Order Management:

Manage an average of 50 to 70 open work orders concurrently, closing an average of 5 per day. Communication and Documentation:

Maintain continuous communication with vendors, document progress, and ensure customer satisfaction, using the PVC Connect system and Customer Portal. Process Adherence and Performance Monitoring:

Follow company guidelines for operating procedures, monitor vendor performance, and resolve outstanding service issues to ensure timely and quality project delivery. ___________________________________________________________ Requirements

One to three years of related experience

and a high school diploma, GED, or college certificate required.

At least one year of experience

resolving client issues within a

facilities management, service business, or customer call center

. Telephone-Based Customer Service Skills:

Demonstrated success in a telephone-based customer service role. Technical Proficiency:

Strong computer skills, including experience with CRM software, data entry, scheduling, and reporting. Basic knowledge of construction and general trades is a plus. ___________________________________________________________ Do YOU have these qualities?

Apply now to explore a fulfilling career with Pleasant Valley Corporation!