Service Desk Analyst
BizTek People
Service Desk Analyst
Duration: 5 Months Location: Sherwood, OR
Contract Service Desk Analyst are responsible providing support to end users when they contract call the service desk line. The contractor may also be required to take on-call shifts.
RESPONSIBILITIES
- Assist employees when they call the services desk
- Respond to emails, log tickets, update tickets, and resolve tier 1 support issues
- Be the primary owner of a ticket. See the ticket from start to finish to ensure work is finished
- Write knowledge base articles to help reduce future tickets and enable our end-users to self-service
- Able to lift 35 pounds
- Able to work at a desk for an 8-hour shift
REQUIREMENTS
- The Contractor Service Desk Analyst needs to have knowledge of the following software and frameworks:
- Basic ITIL Concepts
- Microsoft 365
- Microsoft Office
- Experience supporting iOS devices
- Experience troubleshooting technical issues
- Experience providing support in a remote environment
Vacancy posted 3 days ago
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