Service Desk Analyst

Service Desk Analyst

Duration: 5 Months Location: Sherwood, OR

Contract Service Desk Analyst are responsible providing support to end users when they contract call the service desk line. The contractor may also be required to take on-call shifts.

RESPONSIBILITIES

• Assist employees when they call the services desk
• Respond to emails, log tickets, update tickets, and resolve tier 1 support issues
• Be the primary owner of a ticket. See the ticket from start to finish to ensure work is finished
• Write knowledge base articles to help reduce future tickets and enable our end-users to self-service
• Able to lift 35 pounds
• Able to work at a desk for an 8-hour shift

REQUIREMENTS

• The Contractor Service Desk Analyst needs to have knowledge of the following software and frameworks: Basic ITIL Concepts Microsoft 365 Microsoft Office Experience supporting iOS devices Experience troubleshooting technical issues Experience providing support in a remote environment