Network Support Engineer

Network Support Engineer (Right to Hire) Position Summary: The Network Support Engineer contributes to enhancing, securing, and optimizing NYSTEC's hybrid network infrastructure—spanning on‑premises and cloud environments. This position is responsible for analyzing and improving the performance of NYSTEC's network systems, managing connectivity across Microsoft Azure and Cisco platforms (including Meraki solutions), and collaborating with IT colleagues to expand network capacity, improve resilience, and ensure secure operations. ESSENTIAL DUTIES AND RESPONSIBILITIES Collaborate with the IT service desk and infrastructure teams on the deployment, configuration, and maintenance of network technologies across cloud and on‑prem environments. Design, install, configure, and support Cisco routers, switches, Meraki access points, and firewalls, as well as Azure virtual networks, VPN gateways, and network security groups (NSGs). Implement and manage hybrid connectivity solutions such as Azure ExpressRoute, Site‑to‑Site VPNs, and Meraki SD‑WAN for secure and reliable communication between offices and cloud environments. Monitor and optimize network performance across both Azure virtual networks and on‑premises Cisco infrastructure, using tools such as Azure Network Watcher and Meraki Dashboard. Install, configure, and update network software and firmware; maintain hardware, licenses, and virtual network devices. Document network topology, configurations, and policies—including Azure resource groups, VNets, and subnets—and maintain detailed runbooks. Test network protocols, ensure stable and secure server and cloud connectivity, and coordinate changes following best practices. Enhance network security by implementing and auditing firewall rules, Azure Private Endpoints, and VPN access controls, in collaboration with the information security team. Evaluate, recommend, and deploy next‑generation solutions to improve scalability, availability, and security across Cisco, Meraki, and Azure ecosystems. Provide technical support and troubleshooting for network incidents, including Azure connectivity issues and Meraki wireless network performance. Train junior IT staff in network operations, cloud connectivity, and security best practices. Maintain compliance with industry standards, including Zero Trust Networking and Microsoft Cloud Adoption Framework principles. Plan network capacity to meet demand in online traffic and remote connectivity. Manage vendor relationships and coordinate subcontractor activities related to Cisco/Meraki installations or Azure network projects. Demonstrate the NYSTEC Core Values and Behaviors. Other duties as assigned. KNOWLEDGE, SKILLS, AND ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the qualifications, knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Knowledge and application: Complete knowledge and full understanding of area of specialization, principles, and practices within a professional discipline. Assesses unusual circumstances and uses sophisticated analytical and problem‑solving techniques to identify cause. Resolves and assesses a wide range of issues in creative ways and suggests variations in approach. This job is the fully qualified, experienced professional, journey‑level position. Complexity and problem solving: Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors. Devises solutions based on limited information and precedent and adapts existing approaches to resolve issues. Uses evaluation, judgment, and interpretation to select right course of action. Work is done independently and is reviewed at critical points. Collaboration and Interaction: Enhances relationships and engages with internal/external partners who may not be familiar with the subject matter. Ability to adapt to differing audiences and advise others on complex matters. In‑depth knowledge of Microsoft Azure networking, including VNets, NSGs, ExpressRoute, VPN Gateway, Private Link, Application Gateway, and Azure Firewall. Strong expertise in Cisco network administration, including Layer 2/3 switching, routing protocols (EIGRP, OSPF, BGP), and Cisco and Meraki firewalls. Practical experience with Cisco Meraki cloud‑managed networking—configuration, monitoring, and troubleshooting via the Meraki Dashboard. In‑depth understanding of wireless networking concepts, including RF fundamentals, 802.11 protocols, and Wi‑Fi security standards. Proficiency in deploying, configuring, and troubleshooting Cisco and Meraki wireless solutions, including site surveys, controller configuration, and performance tuning. Ability to design and maintain hybrid network topologies that integrate on‑premises systems with cloud infrastructure. Familiarity with network automation and scripting tools (e.g., PowerShell, Azure CLI, or Python) a plus. Excellent analytical and troubleshooting skills for complex networking and connectivity issues. Strong understanding of network security principles, VPN technologies, and identity‑based access control. Excellent communication skills to collaborate across teams and present technical solutions to non‑technical audiences. Possess strong computer skills, including experience using Microsoft applications (e.g., Project, PowerPoint, Word, Excel, Outlook, Visio, SharePoint) or equivalent. Understands NYSTEC's mission, brand mindsets, core values and can put the behaviors into practice. Other duties as assigned. EDUCATION AND/OR EXPERIENCE Bachelor's degree in Computer Science, Information Technology, or a related discipline, and at minimum of 5 years of experience as a network support engineer or network administrator. Equivalent combination of education, training, and experience will be considered. CERTIFICATIONS Cisco Certified Network Associate/Professional (CCNA/CCNP), Microsoft Certified: Azure Network Engineer Associate, and Meraki Solutions Specialist (CMSS) are preferred. JOB DETAILS Seniority level: Associate Employment type: Other Job function: Information Technology Industries: IT Services and IT Consulting #J-18808-Ljbffr