Service Technician (Retail Service Specialist)

Job Description

Job Description

Location: Scottsdale Showroom
Department: Retail Operations
Reports To: Retail Store Manager

At Lectric eBikes, we believe every customer interaction matters.  As a Service Technician (Retail Service Specialist), you'll combine your passion for customer service with your technical expertise to create an outstanding ownership experience for every rider.

In this role, you'll support customers across all three brands -  Lectric eBikes, Juiced Bikes, and Monarc, helping them find the right bike, educating them on products and maintenance, and performing expert diagnostics and repairs.  Whether you're assisting a customer on the showroom floor, completing a safety inspection, or troubleshooting an electrical issue, you'll play a vital role in delivering exceptional service from first ride to long-term ownership.

If you're someone who enjoys working with people just as much as working on bikes, we welcome you to apply!

• Welcome customers and provide a first-class showroom experience.

• Conduct product demonstrations and test rides across all three brands.

• Educate customers on bike features, accessories, maintenance, ownership, and rider safety.

• Listen to customer needs and recommend the right bike, accessories, and solutions.

• Guide customers through the purchasing process from initial conversation to delivery.

• Diagnose and troubleshoot mechanical and electrical bicycle issues.

• Perform bike assembly, inspections, tune-ups, adjustments, and repairs.

• Complete safety inspections and quality checks on incoming and outgoing bikes.

• Troubleshoot and repair:

  • Motors

  • Batteries

  • Controllers

  • Displays

  • Wiring and connectors

  • Brakes

  • Drivetrains

  • Wheels and tires

  • Accessories

• Maintain accurate service records and customer documentation.

• Schedule and manage service appointments while providing excellent customer communication.

• Diagnose, process, and repair warranty and RMA bikes.

• Keep the showroom clean, organized, and customer ready.

• Prepare inventory and assemble new bikes.

• Maintain demo bikes in excellent operating condition.

• Assist with company events, community rides, and promotional activities.

• 2+ years of experience in a bicycle, powersports, automotive, or technical service environment.

• Experience diagnosing mechanical and/or electrical systems.

• Excellent customer service and communication skills.

• Ability to explain technical information in a clear, customer-friendly manner.

• Comfortable recommending products and solutions that best meet customer needs.

• Ability to lift and move bikes and equipment weighing 50+ pounds.

• Experience servicing eBikes.

• Experience with Bosch, Shimano, Bafang, or similar drive systems.

• Bicycle mechanic certification.

• Retail sales experience.