Customer Service Representative

Job Description Handle member customer service needs while meeting key performance metrics, including call handle time, call quality, and after call work. Accurately and efficiently process a variety of transactions, including payments, transfers, opening additional new accounts, assisting with online and mobile banking, etc. Initially the candidate will focus on payments but will take on other transactions as they progress. Maintain a professional manner to build member confidence and trust. Adhere to all procedures stated in the company's MSR policy and procedures. Ensure compliance with operational, security and control policies/procedures, preventing fraud and protecting member assets. Skills Customer service Additional Skills & Qualifications Spanish proficiency is highly preferred for this position Salesforce experience is not necessary, but nice to have Experience Level Intermediate Level Job Type, Location, and Workplace Contract to Hire position based out of Herndon, VA Fully onsite position in Herndon, VA Pay and Benefits The pay range is $20.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Application Deadline This position is anticipated to close on Jul 14, 2026. Equal Opportunity Employment Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Legal Compliance Statements San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr