Customer Care Representative

MilliporeSigma is expanding their Mirus Bio facility in Madison, WI! Mirus Bio pioneered the manufacture of transfection reagents and proprietary technologies for nucleic acid delivery applications. The dynamic and forward thinking approach has allowed them to stay agile and adapt to emerging trends. Their work is technical and cutting edge, and they promote a culture that encourages creativity, initiative, responsibility, and respect. Mirus’ current focus is on developing and commercializing novel research and GMP-grade products to enable researchers within the cell and gene therapy space: The role responsibilities are the following: Accurately process phone, email, EDI, and web orders for domestic and international shipping in ERP software - i.e., Business Central Answer customer phone and email inquiries. Initiate contact with customers regarding questions or clarifications about orders. Generate lot number and pick list information to support the Shipping department. Email and mail invoices for daily orders. Use ERP software to process payment for credit card payments for orders. Work with EDI system to receive purchase orders and send required documents to trading partners. Process sample requests. Close out the business day by posting invoices. Communicate with and assist other Mirus Bio departments. Attend meetings as requested or required. Complete tasks and training in the Quality Management System. Assist with general office duties/company needs as requested and required. Perform other duties as assigned by Head of, Field Applications and Support and the Senior Customer Service Associate Who You Are: Education: A High School Diploma or GED is required; a Bachelor’s degree is preferred. Technically Savvy: You are proficient in the MS Office Suite (Teams, Excel, Word) and have a knack for learning complex ERP systems Detail-Oriented & Reliable: You take pride in "getting it right the first time," ensuring that every order and invoice is processed with 100% accuracy. A Professional Communicator: You possess excellent verbal and written communication skills, with the ability to bridge the gap between internal departments and global customers. Customer-Centric: You approach every interaction with empathy, understanding that your work directly impacts researchers in the critical cell and gene therapy space. #J-18808-Ljbffr Randstad USA