Customer Support Assistant

divh2Customer Service Representative/h2pAnswers telephones and responds to basic customer questions and/or forwards call to appropriate personnel./ppRecords call on account history record with results of the inquiry; initiates required confirmation without direct supervision./ppResearches customer inquiries and responds to appropriate parties in a timely manner./ppProcesses customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication./ppProcesses calls in a manner that ensures service level agreements (SLAs) are met or exceeded./ppRecords calls, processes requests and updates account history with results of inquiry to include proper documentation./ppProcesses and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements./ppPerforms data entry and matches documents to appropriate accounts to ensure up to date and accurate information./ppBasic Qualifications:/pulliHigh school diploma or G.E.D./li/ul/div