Room Attendant

Are you ready to embark on a rewarding career in the heart of hospitality? Maadaadizi Investments invites dynamic and passionate individuals to join our team, where excellence meets warmth and genuine hospitality. Maadaadizi Investments is currently searching for a remarkable Room Attendant for the Embassy Suites Oklahoma City Will Rogers World Airport in Oklahoma City, Oklahoma. At Embassy Suites, we pride ourselves on creating memorable experiences for our guests. Nestled just a stone’s throw away from Oklahoma City Will Rogers World Airport, our hotel offers a unique blend of comfort, luxury, and impeccable service. Joining our team means becoming a part of a community dedicated to delivering exceptional guest experiences. Whether you’re an experienced professional or just starting your career journey, we welcome you to be a part of our diverse and talented team. Job Purpose Cleans and prepares guest rooms and public areas by meeting established standards of cleanliness and propriety to assure guest satisfaction and maximize revenues. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. Retrieves items from shelves and storerooms, sets up cleaning cart with supplies, constantly maintaining carts and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning rooms. Cleans and wipes windows, doors, walls, closets and fixtures in rooms, public areas and hallways, often using ladders or stools to clean hard to reach areas, in order to maintain a clean, presentable and attractive facility at all times. Washes shower walls and tub, cleans toilet(s) and stall walls if applicable, wipes exposed pipes, cleans mirrors, sink(s) and walls in order to have clean and sanitary guest and public restrooms. Replaces towels, soaps and all room amenities and restocks literature that has been removed by previous guest or is soiled and torn to ensure adequate supply for arriving guests. Washes all hard floor areas (linoleum, tile, etc.) by hand to remove dirt and soiled areas. Dusts and polishes all furniture, fixtures and wall hangings including using a duster to reach vents and ceiling corners to remove dust and cobwebs. Strips bed of all linen and remakes with fresh, checking bedspread, blankets and bed pads for cleanliness, replacing if soiled. Lifts mattresses to check for soil between mattresses and under bed. Checks closet for cleanliness, wiping closet door, handle and overhead shelves and restocking the guest room supplies such as hangers, extra blankets and pillows. Vacuums rooms, public areas and hallways, operating vacuums weighing up to 25lbs., and lifting/moving heavy furniture in order to vacuum entire area of carpet including underneath furniture and hard to reach areas. Inspects all door and window locks to ensure they are in working order and immediately alerts management to an unsecured or unsafe situation for the safety of guests and employees. Inspects all room equipment (TV, lights/lamps, faucets, radios) to ensure proper working order and immediately reports all room status and room maintenance deficiencies, in writing, to the Executive Housekeeper for prompt repair/resolution. Secures and maintains custody of equipment, keys and supplies at all times in order to protect and preserve hotel property. Maintains a friendly, cheerful and courteous demeanor at all times. Performs other duties as assigned, requested or deemed necessary by management. Other Duties/Responsibilities Assists the laundry department by retrieving soiled linen from carts throughout the hotel, sorting laundry into correct size loads, utilizing industrial washers, dryers and pressers, folding and distributing the cleaned linen to storage closets and/or carts. Cleans patio/balcony areas by sweeping or hosing the floor and wiping down all furniture and fixtures, picking up garbage and cleaning patio/balcony doors and windows. Provides assistance to other employees and departments to contribute to the best overall performance of the department and hotel. Qualifications and Requirements High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following Must have basic knowledge of general cleaning principles, use of cleaning products and operation of standard cleaning equipment. Must have vision ability to see minute debris and dirt in poorly lit areas, and to read written instructions and computer print-outs. Must have upper body strength to lift up to 50lbs continually throughout an 8 hour shift. Must have finger, hand and upper body dexterity to push, pull and move levers, equipment and furniture throughout 8 hour shift. Must be able to work with arms raised above head throughout an 8 hour shift. Must be able to maneuver fully loaded maid cart, weighing up to 50lbs., through hallways and into/out of closets during entire work day. Other Requirements Being passionate about people and service. Strong communication skills are essential when interacting with guests and employees. Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. Problem-solving, reasoning, motivating, and training abilities are often used. Have the ability to work a flexible schedule including nights, weekends and/or holidays. Material/Equipment Used Basic residential cleaning equipment such as vacuums, floor buffers and carpet cleaning equipment. Cleaning cart. Ladder/stepping stool. Commercial washers, dryers and pressers. Exposure to hazardous chemicals on a continual basis. Prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. What We’re Looking For Friendly, dependable, and professional A team player with a service-driven mindset Passionate about hospitality and guest satisfaction What We Offer Team Driven and Values Based Culture Career Growth Opportunities Paid Time Off (Vacation, Sick, and Holiday Pay) Health, Dental, and Vision Insurance 401(k) Retirement Plan Employee Meal Employee Discounts Employee Referral Program Why Work Here Join a team where hospitality, purpose, and opportunity come together. As a Hilton-branded hotel proudly owned by the Mille Lacs Band of Ojibwe, we offer a welcoming, respectful workplace that values teamwork, growth, and service excellence. You’ll enjoy the stability of a trusted global brand, the benefits of Hilton travel perks, and the pride of working for an organization committed to community investment and cultural respect for all, while building skills and advancing your career in hospitality. At Embassy Suites by Hilton - Oklahoma City Will Rogers World Airport, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our team and our community. We are proud to be an equal opportunity workplace and an affirmative action employer. This employer participates in e-Verify. Following acceptance of any job offer, at the start of employment the employer will provide the federal government Form I-9 information to confirm that you are authorized to work in the U.S. If e-Verify is unable to verify your eligibility for employment this employer will provide written instructions to provide an opportunity to contact the appropriate agencies and resolve the discrepancy prior to taking any action against continued employment. #J-18808-Ljbffr Maadaadizi