Head Receptionist (IMMEDIATE HIRING)

Salary range is $72,250 - $80,000 JOB SUMMARY Assists the Front Office Manager
in administering front office functions and supervising staff on a daily basis.
Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front
and employee satisfaction and maximizes the financial performance of the
clean driving history. Relocation Assistance Available CANDIDATE PROFILE
Education and Experience High school diploma or GED; guest services, front desk, or related professional area. an accredited university in Hotel and Restaurant Management, Hospitality,
no work experience required. WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals Manages
day-to-day operations, ensuring the quality, standards and meeting the
expectations of the customers on a daily basis. Handles complaints,
service, operational needs and financial objectives are met. of business objectives and communicate expectations, recognizes performance, and
Understands the impact of department's operations on
the overall property financial goals and objectives and manages to achieve or
Supporting Management of Front Desk Team Utilizes interpersonal
sound financial/business decision making; Encourages and building mutual trust, respect, and cooperation among
Serving as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Office in the absence of the Front Office or Assistant Front Office Manager.
Ensuring Exceptional Customer Service Provides services that are above and
beyond for customer satisfaction and retention. Improves service by
guidance, feedback, and individual coaching when needed. guest problems and complaints. Empowers employees to provide excellent customer service. Observes service
customers to obtain feedback on quality of product, service levels and overall
Ensures employees understand customer service expectations and
Interacts with guests to obtain feedback on product quality and
service levels. Managing Projects and Policies Implements
the customer recognition/service program, communicating and ensuring the
Trains staff and monitors adherence to all credit policies and
daily Front Desk shift operations and ensures compliance with all policies,
Ensures property policies are administered fairly and
to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer
Supporting Human Resource Activities Supports the developmental
needs of others and coaching, mentoring, or otherwise helping others to improve
policy and reviews employee satisfaction results to identify and address
the attention of the department manager and Human Resources. in the interviewing and hiring of employee team members with the appropriate
Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job. information to supervisors, co-workers, and subordinates by telephone, in
shifts whenever necessary. LI-CW1 Marriott Vacations Worldwide is an equal
opportunity employer committed to hiring a diverse workforce and sustaining an
Along the way, they help us discover our best
Vacations Worldwide (NYSE: VAC) is a leading global vacation company. numbers tell some of the story, the heart of our success comes from the quality
- customers. 20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands
satisfaction score Exchange & Third-Party Management More than 3,200 affiliated
network members