Field Service Coordinator

At KI, we believe knowing our customers helps us serve them better. We listen. We observe. We understand that each customer has unique needs. So, we pride ourselves on helping our customers make smart furniture decisions by offering expert advice, design options and personalized solutions. Since1941, we’ve positioned KI as the furniture company that best understands the furniture industry and is committed to providing customers with the smart solutions. By targeting specific markets with solutions for business furniture, university furniture, educational furniture, healthcare furniture and government furniture, we can quickly respond to our customers’ unique needs – including the choice to procure furniture according to what fits their ordering and fulfillment process. That’s why we say we offer far more than furniture. We’re Furnishing Knowledge. Job Overview KI has an opening for a Project & Service Coordinator in our Pallas Sales Operations department at our corporate headquarters in Green Bay, WI. Pallas is KI’s textile division that offers a range of upholsteries, vertical/panel fabrics, privacy curtains and more! Responsibilities Provide exceptional sales, product and/or order support to the Pallas sales teams, customers, dealers and other business partners. Responsible for all inbound pre-sales and/or post-sales activities generated by their assigned group. Pre-sales activities include providing quotes and pricing, updating our CRM tool (Salesforce.com), and quoting installation. Post-sales activities will include coordinator installations, transportation and delivery dates with internal departments as well as timely resolution of quality issues. What you Need to Succeed Degree in Business or a related field or the equivalent work experience. Minimum of 2 years customer service, sales or project management experience. Strong communication and organizations skills. What KI Offers You Participation in our Employee Stock Ownership Plan (ESOP): As an employee, you will have stock ownership in the company. Competitive Health, Dental, & Vision Insurance: Comprehensive coverage for your well-being. A 401(k) Plan with Company Match: A retirement savings plan with employer contributions. Paid Vacation, Sick Days, & Holidays: Time off to recharge and spend with loved ones. Wellness Resources: Access to an on-site fitness center, fitness reimbursement program, and on-site nurse. Onsite Cafe: Enjoy a full breakfast and lunch menu right at work. Employee Product Discounts: Special pricing on company products. Educational Reimbursement Program: Support for degree programs and certifications. Full Benefits Package: Includes life insurance, short-term disability, long-term disability, and an Employee Assistance Program (EAP). The hourly rate for this position starts at $23/hour and will be based on the candidate's experience, qualifications, and education. KI is an Equal Opportunity Employer. #J-18808-Ljbffr