Alarm Monitoring and Dispatch Specialist

Job Title:  Alarm Monitoring and Dispatch Specialist

Location: Irving, TX

Employment: Temp to Direct

Industry: Manufacturing

Compensation: $15.00-$18.00 /hr.

Schedule: 40 hrs/Week.

2nd shifts 2pm - 10pm

About the Opportunity:

• We're seeking a customer-focused and detail-oriented professional to join a Central Monitoring Station (CMS) team, supporting the monitoring and timely response to alarm signals and service requests. 
• In this role, you'll communicate with customers, coordinate with technicians and authorities, and ensure every call and alarm is handled accurately and efficiently.

Why You'll Love Working Here:

• Supportive, team-driven culture that values collaboration, transparency, and accountability.
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries.
• People-first environment that encourages employees to bring their authentic selves to work.
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates.

Why This Opportunity is Exciting:

This role offers the opportunity to join a company that prioritizes both people and performance-where your contributions directly impact client success while providing you with room to grow and develop professionally. 

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider- we help companies compete for talent. With experience across industries worldwide, we partner with clients, listen to their needs, and design talent solutions that deliver the business outcomes they want. We draw on decades of experience to provide contingent staffing, direct placement, executive search, and workforce services worldwide.

Sound like a good fit?

TODAY to View email address on careers.acarasolutions.com

What You'll Do:

• Monitor and process incoming alarm signals, troubleshoot alarm systems, and dispatch appropriate personnel or authorities as needed.
• Receive and manage after-hours service calls, create service tickets, and coordinate with on-call service technicians.
• Deliver professional, responsive customer service by assisting customers with account-related questions and service requests.
• Maintain accurate records by documenting calls, resolutions, dispatch activity, and system updates in the appropriate databases.
• Prepare reports and participate in ongoing training and call reviews to strengthen communication and customer interaction skills.

Job Requirements

What You'll Bring:

• High School Diploma or GED.
• 1+ years of experience in Sales or Customer Service.

What Sets You Apart:

• Associate Degree.
• Promote good listening skills.
• Be familiar with emergency procedures. 
• Any certified training or knowledge of Access Control, Fire, and Burglary systems. 
• Prior security call center experience. 
• ACD knowledge helpful. 
• Good verbal and written communication skills to communicate effectively over the telephone.
• Excellent customer service skills and ability to work in a dynamic, fast-paced environment. 
• Ability to navigate a computerized data entry system or other relevant applications.
• Knowledgeable in Microsoft Windows (Word) and the internet.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check.

After you , you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.

The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you.

By ing for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Acara Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may . Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Website Privacy Policy | Acara

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.