AV Service Technician

Job Description Job Description We're seeking an experienced AV Service Technician to join our growing team. This position requires frequent domestic and international travel and is ideal for an AV professional who enjoys working onsite with customers and tackling complex technical challenges in diverse environments. In this role, you'll troubleshoot, repair, and support technology solutions for command and control centers that support mission-critical operations. You'll work directly with customers, diagnose technical issues, perform system repairs and upgrades, and help ensure our clients' AV systems operate reliably 24/7. For more than 40 years, Constant has partnered with clients across public safety, utilities, corporate security, the U.S. Government, and other sectors to deliver high-performing security operations centers. Our team values collaboration, accountability, and practical problem-solving, and we take pride in delivering high-quality solutions to clients around the world. What You'll Do * Diagnose and resolve hardware, software, and control system issues in a diverse set of AV environments * Service and support AV systems including displays, video walls, conferencing systems, DSPs, control systems, and network-connected devices * Troubleshoot Crestron, Extron, AMX, and other integrated AV platforms * Perform onsite and remote service calls * Document findings, repairs, and recommendations in service tickets * Configure, test, and replace AV equipment as needed * Assist with rack modifications, equipment upgrades, and system commissioning * Provide exceptional customer service and communicate clearly with clients throughout the service process * Participate in an on-call rotation for after-hours support What We're Looking For * 3+ years of commercial AV service, support, or integration experience * Strong troubleshooting and problem-solving skills * Experience supporting integrated AV systems, control systems, conferencing solutions, and video distribution systems * Ability to read system drawings and technical documentation * Experience terminating and testing low-voltage cabling * CTS certification or manufacturer certifications are a plus * Valid driver's license and willingness and ability to travel, including domestic and international assignments * Based within commuting distance of North Kingstown, RI and available to work from the office when not traveling * Ability to successfully complete a post-offer background check Why Join Us? * Diverse and challenging service work * Opportunity to work with leading AV technologies * Collaborative team environment * Competitive compensation and benefits If you enjoy solving technical problems, working directly with customers, and restoring systems to full functionality, we'd love to hear from you. EOE Company Description Constant Technologies is the global leader in designing and implementing high-performance mission-critical operations centers. We are the trusted command and control center solutions provider for some of the world's most prominent organizations. With over 40 years of experience as a specialist in mission-critical environments, we have the depth of knowledge and expertise needed to deliver premium-quality solutions built to withstand the 24/7 demands of an operations control center. Company Description Constant Technologies is the global leader in designing and implementing high-performance mission-critical operations centers. We are the trusted command and control center solutions provider for some of the world's most prominent organizations. With over 40 years of experience as a specialist in mission-critical environments, we have the depth of knowledge and expertise needed to deliver premium-quality solutions built to withstand the 24/7 demands of an operations control center.