Operations Manager

Operations Manager

About Us At Vector Media, we're building the future of Mobility Marketing, where media moves with people, meets them in real life, and makes a lasting impression. In an advertising world cluttered with screens and scrolls, we deliver real-world media with real results. From digital bus shelters and street-level storytelling to experiential activations, college campus and sports partnerships, we connect brands with audiences in the moments that matter most. Our high-impact media, including fully wrapped vehicles and custom-built experiential assets, turns heads in cities nationwide. And with a presence in 50+ markets, we bring campaigns to life across communities, cultures, and coasts. Founded in 1998, Vector has grown from an OOH disruptor into a full-service platform built on data, creativity, and movement. We call it Marketing in Motion, an approach that blends storytelling and strategy to drive results across every channel we touch. But what truly sets us apart is how we show up: as partners. With our clients. With our media partners. With each other. Through accountability, innovation, and shared ambition, we're helping brands do more than reach people, we're helping them move people.

Position Summary Vector Media is searching for an Operations Manager in Connecticut to join our Operations Team. The Operations Manager will report to the National Operations Manager. This position is responsible for assisting in managing all aspects of the day-to-day operations of the out-of-home, public transit and vehicle advertising programs across our Connecticut footprint, including Berlin, Hartford, East Hartford, New Britain, New Haven, Norwalk, and Stamford. Primary responsibilities include supervising operations personnel and subcontractors, coordinating, scheduling and managing the installation, removal and maintenance of all advertising copy and receiving, checking in and storing of materials, and overseeing the activities listed below. This position will work closely with our sales and operations teams, our external vendors and transit partners, and on occasion directly with our clients. This position works our normal office hours (M-F) and will require occasional night or weekend work as needed. This role includes day travel throughout the Connecticut market.

What We Value

• Accountability: Taking ownership of our actions, learning from mistakes, and earning trust through responsibility.
• Growth: Supporting personal and professional development, knowing that when our team members thrive, the company thrives.
• Excellence: Always striving for the best possible results and never settling for "good enough".
• Fun: Bringing energy, creativity, and joy into our work while celebrating our successes together.

Who You Are

• An experienced leader and problem solver
• Flexible to work through challenges and respond to situations with a calm demeanor
• Excellent in clear, concise communication (verbal, written, email)
• Driven to taking on the challenges of the job role, no matter how big or small
• Obsessed about details, knowing them, and talking about them
• Open to learning and growing with our organization
• Excited to work with and be a part of a team

What You'll Bring

• A positive and collaborative approach
• Experience in Out-of-Home/Transit Advertising operations or installations (preferred)
• 3+ years of experience managing or directing a team or department (preferred)
• Effective communication skills and an understanding of how to keep processes moving forward.
• Open-mindedness for tackling challenges.
• A strong sense of urgency and high standards for day-to-day tasks.
• Proficiency in working in Microsoft Office and/or Google Workspace, especially Word/Docs, Excel/Sheets, and Powerpoint/Slides
• A valid driver's license and clean driving record.
• Ability to complete physical tasks including the following: walking, standing, kneeling, lifting (over 50 lbs), working on ladders, scaffolds, speaking, hearing, reading, working with the general public
• An understanding of the vehicle wrap process, large-format printing, and street furniture operations is a plus.

What You'll Do

• Manage, train, coordinate and support local operations staff and subcontractors.
• Collaborate with department leadership and with sales teams across the organization.
• Travel to and from worksites throughout the market.
• Manage and assist with the installation, maintenance and removal of advertising graphics, including but not limited to graphics on buses, bus shelters and stations.
• Ensure advertising graphics are installed and removed according to company standards, including regularly reviewing installations via photos and in person.
• Keep detailed records of all advertising operations including installation and removal of copy.
• Receive, check in and store advertising materials.
• Communicate and work with our inventory management team to ensure accurate holds, postings and removals of advertisements.
• Provide detailed campaign and market updates and reports to various stakeholders.
• Perform regular audits of all advertising displays and fixtures to identify and coordinate any necessary repairs or actions.
• Manage and maintain a clean and safe work environment, work sites and vehicles.
• Create and promote positive team culture.
• Ensure all productivity standards, expectations, and deadlines are met.
• Develop strong relationships among your team, across our departments and with our business partners.
• Work well under pressure, responding with a sense of urgency.

Vector Media is an Equal Opportunity Employer and does not discriminate on the basis of sex, race, age, national origin, ethnic background, disability, veteran status or any other characteristic protected by law.