(Philippines) Service Desk Intern 6 Months (Summer 2026)

Service Desk Intern

Dayforce, a global leader in Human Capital Management (HCM) with headquarters in Toronto, Ontario, and Minneapolis, Minnesota, operates across North America, EMEA, and APJ regions. Our Cloud HCM platform, recognized for its unified database and continuous calculation engine, enhances efficiency, productivity, and compliance for global workforces. We are committed to "Making Work Life Better™" for employees, customers, and partners worldwide.

As an Intern at Dayforce, you'll gain real-world experience with meaningful responsibilities, access to development programs, and the chance to collaborate globally, bringing new ideas and optimizing processes across multiple business units.

Full-time availability of 37.5 – 40 hours weekly is required to be eligible for this opportunity. The successful candidate must be able to accommodate shifting schedules based on business needs, including a 9:00 AM – 5:00 PM PHT local time shift aligned to APJ business hours and a 2:00 PM – 11:00 PM PHT local time shift aligned to EMEA business hours. We welcome applications from recent graduates looking to start their careers in IT support.

The Service Desk Intern will support the IT Service Desk team in delivering Level 1 technical assistance to internal users. This role provides hands-on experience in ticket triage, basic troubleshooting, software installation, documentation, and escalation processes while maintaining service quality standards.

The internship program is designed to run for 6 months and aims to:

• Develop technical troubleshooting skills
• Build strong customer service and communication skills
• Provide exposure to ITIL-based processes
• Prepare interns for entry-level IT roles

What you'll get to do:

• Log, categorize, and manage tickets in ServiceNow
• Provide first-level support for:
• Basic hardware issues
• Email-related concerns
• VPN access issues
• Software installation requests
• Assist in documenting troubleshooting steps and solutions
• Follow up with users to gather additional information
• Support updates to Knowledge Base articles (under supervision)
• Participate in team meetings, training sessions, and knowledge-sharing activities

Skills and experience we value:

• Currently pursuing or recently completed a degree in IT, Computer Science, or a related field
• Basic knowledge of:
• Windows operating systems
• Microsoft Office 365
• Networking fundamentals
• Strong communication and interpersonal skills
• Willingness to learn and adapt in a fast-paced environment
• Customer-focused mindset

Learning & Exposure:

Interns will gain practical experience in:

• ITIL Incident and Service Request Management
• SLA monitoring and priority handling
• Customer communication and support etiquette
• Ticket documentation standards
• Basic networking concepts
• Microsoft 365 administration fundamentals
• Endpoint troubleshooting
• Remote support tools

What's in it for you:

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.