Scheduling Representative

Scheduling RepresentativeLocation: Kodak, TNIndustry: Plumbing / Heating & AirPosition Overview

We are seeking a reliable and customer-focused Scheduling Representative to join our team. In this role, you will serve as the primary point of contact for customers, managing inbound and outbound calls, scheduling service appointments, and ensuring a positive customer experience.

This position requires strong communication skills, the ability to multitask in a fast-paced environment, and a commitment to providing accurate, timely support.

Key Responsibilities

• Handle inbound and outbound calls to assist customers and schedule appointments

• Provide professional and courteous customer service in a high-volume call environment

• Accurately document customer interactions in CRM and scheduling systems

• Address customer concerns, manage follow-ups, and support resolution efforts

• Stay informed on company services to provide accurate information to customers

• Communicate effectively with dispatch, team members, and leadership to support operations

Required Skills

• Strong communication skills with a professional, customer-focused approach

• Ability to manage multiple calls and tasks simultaneously

• Comfortable learning and navigating CRM systems and technology

• Strong organizational skills with attention to detail

• Ability to think quickly and solve problems effectively

• Dependable and team-oriented

Qualifications

• High school diploma or equivalent required

• Previous customer service or call center experience preferred

• Basic computer proficiency and the ability to learn new systems

• Comfortable making outbound calls

Work Environment

This is an office-based role where you will primarily interact with customers by phone. The position requires consistent communication with internal teams and maintaining a professional, organized workspace. You will work in a fast-paced, team-oriented environment where responsiveness and accuracy are essential.

Job Type & Location

This is a Contract to Hire position based out of Kodak, TN.

Pay and Benefits

The pay range for this position is $18.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Kodak,TN.

Application Deadline

This position is anticipated to close on Jun 3, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io (%View email address on click.appcast.io) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.