Quality Manager

Overview Synthomer is a leading supplier of high-performance, highly specialised polymers and ingredients that play vital roles in key sectors such as coatings, construction, adhesives, and health and protection – growing markets that serve billions of end users worldwide. The Quality Manager is responsible for managing all aspects of the Quality Management System (QMS) Portfolio in Jefferson Hills. The role is the primary point of contact for quality process improvement, customer complaints, and communications related to product quality. Responsibilities Actively participate as a member of the Plant Leadership Team providing strategic insight and guidance on the quality management system and improvement efforts in the plant. Lead routine intermediate and finished product testing. Lead the analytical and shift labs at the site (Union and non‑Union personnel). Develop the systems, people, and teamwork within the quality organization needed to continuously improve the quality management system. Support ISO 9001:2015 certification and compliance. Lead annual internal audits and liaise with corporate and external auditors. Drive improvement in the quality areas with the goal of achieving total customer satisfaction. Lead the investigation process to resolve quality issues including customer complaints in collaboration with the technical team. Collaborate and partner with the technology team to deliver critical products and process improvements. Act as the main point of contact both internally and externally for quality issues/opportunities. Act as the primary expert on quality and proactively provide resources to solve and correct problems using problem‑solving techniques and continuous improvement tools. Develop critical competencies in team members through training, performance evaluations, and timely information and formal feedback sessions. Participate in and support global technical networks for quality and their strategic goals and objectives. Support other sites within the region on quality support. Implement systems and tools to improve process capability and reduce product variability. Qualifications Minimum of a bachelor’s degree in Chemical Engineering, Engineering, Chemistry, or Polymer Science, or related field. Minimum 5 years of experience in chemical plant manufacturing, preferably with monomer/reactive chemistry. Experience with reactive monomer chemistry and chemical plant manufacturing. Excellent problem‑solving skills (root cause analysis). Excellent cross‑functional collaboration and communication skills. Previous experience managing an ISO 9001‑certified quality system. Ability to drive results when there is no clear path or solution, and to prioritize among competing issues. Strong planning and organization skills. Active listening and strong interpersonal skills. Capability to work in product development process environments with R&D, commercial, plant, production, and safety functions. Excellent communication skills to all functions at all levels, including external presentations. Additional Qualifications That Set You Apart Higher level technical degree. Union environment experience. Experience with RCMS, cGMP, and FDA compliant processes. Certified Internal Auditor (Exemplar Global or ASQ). RCA trained. Certified ASQ CMQ/OE. Certified Analytical Instrument expertise (GC, GPC, TGA, XRF, etc.). Certified Lean Six Sigma Green or Black Belt (ASQ Preferred). Benefits Competitive, market‑aligned compensation. Discretionary global bonus scheme. Discretionary long‑term incentive plan for senior positions. Company car or car allowance (varies by region and role). Healthcare benefits tailored to regional locations. Parental leave and family support, including maternity, paternity, and adoption. Flexible working options based on role and business needs. Learning and development opportunities, including internal training programs. Wellbeing support, including employee assistance program and mental health resources. Retirement/pension contributions (varies by country). Culture of inclusion and performance culture with global rewards and recognition programmes. #J-18808-Ljbffr