Business Office Supervisor

Business Office Supervisor

The Business Office Supervisor is responsible for the daily operations of the business office and HIM staff. The Supervisor will develop, plan, coordinate and strategize operations in alignment with the hospital mission and vision. Reporting directly to the CFO, directly assists on all matters involving coding, billing and collections, payroll, customer service and accounting functions.

Essential Duties and Responsibilities :

• Oversee all purchasing of office supplies for staff.
• Complete biweekly payroll activity for business office and HIM staff.
• Responsible for interviewing, training and performance management of staff.
• Performs annual staff performance reviews, competency assessments and disciplinary counseling. Maintains staff attendance records.
• Conducts regular staff meetings to set goals and evaluate progress of established goals and processes.
• Ensure processes are in compliance with all regulatory agencies.
• Assists in the preparation of monthly reports as required for quality reporting.
• Maintain a strong relationship with EHR vendor and ensure that business office is effectively using the system to maximize its performance.
• Responsible for overseeing the patient access department, including hiring and training.
• Promote excellent customer service by all levels of staff.
• Develops, implements and maintains office policies and procedures.
• Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent reoccurrences.
• Report mistakes, near misses, adverse events and quality and safety concerns.
• Participates in the development and implementation of safety and quality improvement activities.
• Maintain patient confidentiality in compliance with HIPAA laws.
• Assist with special projects as needed.
• Other duties as may be assigned.

Job Requirements :

Education : High School Diploma/GED required. Bachelor's Degree in Accounting, Finance or a related healthcare field preferred.

Licensure/Certification : N/A

Experience: 2 years of financial and management experience with day-to-day financial operations, preferably in a healthcare setting. Strong interpersonal and communication skills. Ability to foster a cooperative work environment and resolve conflict when necessary. Exceptional technical skills and computer knowledge required.

Physical Requirements : Frequent sitting and occasional standing and walking. Occasionally lift 10 pounds. Frequent bending, stooping, and reaching.