Senior Care Manager RN - Patient Flow

Senior Care Manager RN Flow Coordinator / Expeditor

The Senior Care Manager RN Flow Coordinator / Expeditor plays a pivotal role to decrease barriers, improve patient access and enhance quality of care using clinical expertise, leadership, organizational awareness, and critical thinking skills. The Senior Care Manager RN collaborates and provides support to other healthcare providers, patients, physicians, and care programs. Personal and professional development is an expectation of the role to ensure consistent application of procedures, patient flow processes, and optimal communication Providence caregivers are not simply valued – they're invaluable. Join our team at Swedish Shared Services thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Responsibilities include:

• In real time, expedite, prioritize, synchronize and mediate clinical issues, remove barriers to discharge and address delays in care.
• Triage alerts and situational awareness via investigation per the electronic medical record and additional clinical resources.
• Manage deviations from patient care pathways; resolve bottlenecks, variation in service level agreements, optimize communication and prioritization with support services and a variety of clinical departments.
• Provide leadership and work with STOC colleagues to address patient flow issues.
• In concert with Case Management, anticipate and determine strategies for long length of stay or complex discharge patients.
• Collaborate with STOC operations and acute care leadership to identify process improvement strategies, reduce patient length of stay (LOS), trend delays, support quality initiatives and enhance patient safety.
• Define patient activity triggers and feedback mechanisms to inform operational team members, physician leaders, and administrative team to mitigate over capacity situations.
• Develop strategies to manage surge in patient volumes.
• In collaboration with STOC leadership, develop quality and performance criteria and metrics for specific departmental initiatives.
• Assists in distribution for current and following shifts and helps coordinate available personnel to meet needs of current and future staffing demands
• Collaborates with Administrative Supervisors to coordinate hospital activities on assigned shift to assure optimal patient care.
• Applies "system thinking" to identify and develop solutions to problems
• Manage patient through-put for maximum efficiency and patient census
• Specific Actions/Decisions:
• Address conditional discharges orders.
• Liaise with STOC staff and providers regarding clinical priorities and synchronization based on system needs.

Required qualifications include:

• Bachelor's Degree Nursing
• Required upon hire: Washington Registered Nurse License
• 5 years Clinical experience with 2 years of progressively responsible management or supervisory experience in acute-care facility.

Preferred qualifications include:

• Master's Degree Nursing

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve. Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.