Host/ess

Host /ess

Sensei Lāna'i, A Four Seasons Resort, is looking for a Host /ess who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams' have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

What You'll Do

• Welcome guests, manage reservations, coordinate seating arrangements, and ensure an efficient flow of service while creating a warm and inviting first impression
• Introduce guests to the restaurant concept, menu offerings, and daily specials; escort guests to their tables and communicate dining preferences and special requests to the service team
• Maintain an organized, clean, and guest-ready host stand, waiting area, menus, and reservation records in accordance with presentation standards
• Accurately manage guest information, preferences, special occasions, and requests within reservation systems, utilizing guest profiles to deliver personalized and anticipatory service
• Support restaurant operations during high-volume periods and special events, including assisting with table setup, breakdown, and maintenance of table décor and ambiance elements
• Respond promptly and professionally to guest inquiries, concerns, and feedback, ensuring a positive dining experience and high levels of guest satisfaction
• And More!

What To Bring

• Successful candidate must possess legal work authorization in United States
• The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required.
• Required by the Hawaii State Department of Health to obtain a Tuberculous (TB) clearance card
• Hawaii Food Handler's Card is required for this role
• Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts

Join Our 'Ohana & Enjoy Our Amazing Benefits:

• Hourly Rate: $23.64
• 100% Employer contributed Medical, Dental, and Vision benefits
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc.) as well as Paid Time Off & Holiday Pay
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary stays and exclusive discounts at Four Seasons Worldwide
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
• Comprehensive learning and development programs to help you master your craft
• Energizing Employee Culture where you are encouraged to be your true self!
• And so much more!

We look forward to receiving your application! Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.