Telecommunicator

Job Purpose Telecommunicator is a skilled emergency services worker that is responsible for receiving emergency 911 and non-emergency requests for assistance, determining nature/urgency of calls, initiating emergency personnel action and maintaining close contact with field units to monitor response and needed support requirements. This position requires a considerable degree of initiative and independent judgment within procedural boundaries in responding to the public in a variety of situations. This position must be able to work competently and perform under stress when confronted with emergency and critical situations. Communicating effectively, courteously and clearly in English to ensure the safety of the public and responders is crucial. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities Receives and responds to emergency and non-emergency calls including enhanced 911, and non-emergency calls from the public, emergency personnel, and other agencies via telephone and radio systems and computer-aided dispatch (CAD) systems. Processes and evaluates information received, prioritizes calls and dispatches required units and or agencies. Monitors and coordinates unit activity and assignments via radio frequencies. Utilizes technology including numerous computers and monitors, radio systems, telephones, fax machines and other communication equipment jointly and throughout shift. Responsible for accesses and entering sensitive data in local/state and national databases correctly and e?ciently. Creates and maintains automated and manual logs for central communication documented activity. Maintains appropriate security and con?dentially of information created or encountered in the performance of assigned duties. Stays abreast of departmental policies and profession regulations and procedures. Must be able to read and accurately interpret electronic maps to locate, track, provide information to responders, and or deploy units. Responsible for communicating with hearing and speech-impaired citizens by operating specialized teletype devices. Qualifications Education: High School Diploma or G.E.D. required. Associate's Degree or further education preferred. Computer Skills: Must have a basic to intermediate functional knowledge of computers. Will be required to complete a computer-based exam and score at an acceptable level. Preferred Qualifications Prior knowledge and experience with public safety and local government services. Proficient in reading maps and significant knowledge of the local area's geography. Prior knowledge of emergency services' terminology and procedures is a plus. License/Credentials Possession of a valid NC driver's license. CPR Certification and Emergency Medical Dispatch certification are preferred. Skills & Abilities Accountability - Ability to accept responsibility and account for his/her actions. Accuracy - Ability to perform work accurately and thoroughly. Analytical – Ability to analyze statistical data, keep accurate records and complete reports. Con?dentiality – Ability to distinguish con?dential information and maintain the sensitive nature of the information. Communication, Oral - Ability to communicate e?ectively with others using the spoken word. Communication, Written - Ability to communicate in writing clearly and concisely. Concentration, Ability to concentrate on tasks through many distractions. Customer Oriented - Ability to take care of the customers' needs while following company procedures. Empathetic - Ability to appreciate and be sensitive to the feelings of others. Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards. Honesty / Integrity - Ability to be truthful, maintain high level of con?dentality and be seen as credible in the workplace. Judgment – Ability to use good judgment and discretion as it relates to interpreting policies and procedures. Multitasker – Ability to multi-task in a fast-paced environment. Problem Solving - Ability to ?nd a solution for or to deal proactively with work-related problems. Relationship Building - Ability to e?ectively build relationships with customers and co-workers. Safety-Minded – Creating a safe work environment; managing risks; reducing exposure liabilities. Time Management - Ability to utilize the available time to organize and complete work within given deadlines. Physical Demands N (Not Applicable) Activity is not applicable to this position. O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs./day) F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day) C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs./day) Stand F Walk O Sit C Manually Manipulate O Reach Outward O Reach Above Shoulder O Climb N Crawl N Squat or Kneel O Bend O Talk/Hear C See C Taste/Smell N Lift/Carry 10 lbs. or less O 11-20 lbs. O 21-50 lbs. O 51-100 lbs. O Over 100 lbs. O Push/Pull 12 lbs or less O 13-25 lbs. O 26-40 lbs. O 41-100 lbs. O Other Physical Requirements Vision (Near, Distance, Peripheral) WORK ENVIRONMENT Office Environment – Low-light conditions, discerning distinct colors used by a computer aided dispatch system. Health Insurance Full-time employees are eligible for medical/health (Cigna Insurance) benefits upon the 1st of the month following 30 days of employment. Alamance County Government currently offers three plans of medical/pharmacy benefit options including 2 Standard PPO plans and a High-Deductible Health Plan with HSA. Dental Benefit Alamance County offers one dental insurance (Delta Dental) plan for FT employees at no cost. The plan, if elected, would be effective the first of the month following 30 days of FT employment. Vision Insurance A voluntary vision program (Superior Vision) is available to FT employees. The current PPO style plan allows employees to seek treatment and hardware from any vision care provider of their choice. The plan, if elected, would be effective the first of the month following 30 days of FT employment. Coverage must be elected within your first 30 days of FT employment or upon a qualifying event. Voluntary Benefits Alamance County Government provides a variety of voluntary health related benefits (Voya) to allow employees to purchase protection from what life may bring. A sampling of voluntary benefits includes Flexible Spending Accounts with dependent care opportunities, Health Saving Account with an employer contribution, Short Term Disability, Long Term Disability, Cancer Protection Plan, Group Critical Care Insurance and more. Life Insurance Basic term life insurance is the amount of one times the annual salary (no greater than $70,000) is provided for all FT employees. Additional coverage is available for purchase through payroll deductions for employee and eligible dependents. Retirement Benefits Membership in the NC Local Government Employees Retirement System (NCLGERS) is a requirement for all full-time and regular part-time employees (working more than 1,000 hours annually). Employees contribute six percent (6%) of their annual compensation before it is taxed. Time Off Accruals Vacation Time – Annual Leave is accrued based on years of service. Employees can accrue from 10-25 days per year. Sick Time – All County full time employees earn 12 days of sick leave per year. County Observed Holidays – Alamance County will observe the State of North Carolina Holiday Schedule. Wellness Benefits & Programming Employee Assistance Program: There are times when everyone needs a little help or advice. The confidential Employee Assistance Program (EAP) through a local provider can help you with things like stress, anxiety, depression, chemical dependency, relationship issues, legal issues, parenting questions, financial counseling and dependent care resources. Best of all it's free for County employees and available for your household to utilize. Utilization of the EAP is completely confidential and participation isn't recorded. Help is available 24/7/365 by telephone. Alamance County Employee Health Center Available to employees and spouses who are covered under the Alamance County Insurance Plan and their covered dependents, 18 years of age and older. Retired employees under age 65 are also eligible to use the health center. Depending on insurance coverage elected, care at the clinic ranges from free to a fair market value cost. Services Available Treatment of injuries or illnesses such as flu, sinus Infection, pink eye, sprains, strains or fever. Monitor chronic conditions (Diabetes, Hypertension, Hyperlipidemia, Health Disease, Asthma, etc...) Assistance with finding a Primary Care Provider Health Education and Counseling Triage and referrals to specialists when appropriate. Alamance County provides a variety of additional benefits including bereavement pay, Paid Parental Leave, Wellness Leave to focus on work-life balance initiatives, Volunteer Time Off (paid time) opportunities to be a part of the Alamance Community, to opportunities for professional certification pay. Employee Fitness Center Alamance County encourages all employees to maintain a healthy lifestyle both at home and at work. In support of this philosophy an Employee Fitness Center is available for all County employees to use at their convenience during non-work hours and is open 6:00 AM to 9:00 PM Monday-Sunday. This center includes weight training equipment, cardio equipment, a small aerobics room along with restrooms, changing room and lockers. 01 I understand that all answers to these supplemental questions must be verifiable in the 'Educational History' and 'Work History' sections of the application. Failure to provide sufficient information in these sections may result in my disqualification from the hiring process. Yes No 02 Educational Background (copies of any education documents listed on your application will be required upon hire): Mark the highest level of education you have completed. High School Diploma or GED Some College Associate Degree Bachelor's Degree Advanced Degree None of the above 03 If you have a college degree, what was your major area of study? Enter N/A if this does not apply. 04 What is your level of proficiency using a computer? No experience Beginner (less than three years) Intermediate (three to six years) Advanced (more than six years) 05 Do you have a valid driver's license? Yes No 06 Which shift(s) are you willing to work? Day Shift Night Shift No Preference Required Question #J-18808-Ljbffr