Customer Service Representative / Dispatcher

Customer Service Representative / Dispatcher

We are looking for a highly organized and customer-focused Customer Service Representative / Dispatcher to join our team. In this role, you will be responsible for coordinating service requests, dispatching field personnel, and ensuring timely and efficient customer support. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries professionally and efficiently.
• Schedule and dispatch service technicians, drivers, or field personnel based on customer needs and availability.
• Monitor and track service requests to ensure timely completion.
• Communicate effectively with customers, providing status updates and resolving issues as needed.
• Maintain accurate records of service calls, dispatch logs, and customer interactions.
• Collaborate with internal departments to streamline operations and improve customer satisfaction.
• Handle emergency situations and urgent requests with a sense of urgency and efficiency.
• Utilize dispatch software and CRM tool (Service Titian) to manage work orders and documentation.

Requirements:

• High school diploma or equivalent (Associate's or Bachelor's degree is a plus).
• Previous experience in customer service, dispatching, or a related field preferred.
• Strong multitasking and organizational skills.
• Excellent verbal and written communication skills.
• Proficiency in using dispatch software, CRM systems, and Microsoft Office Suite.
• Ability to resolve customer issues effectively.
• Problem-solving skills with a proactive approach to customer service.

Benefits:

• Competitive Pay with performance incentives.
• Paid time off
• Paid holidays.
• 401K Match
• Career growth and development opportunities.

Join our team and be a part of a company that values excellent customer service and efficient operations!