CLAIMS MANAGER

Claims Manager

Job Number: 420286

Description: JOB ANNOUNCEMENT Claims Manager TORTS Number of Positions: 1 (Additional vacancies possible pending budget approval) Starting Salary: $109,464 Applications for this position will be accepted until 11:59pm CDT on 10/05/2026 Under direction, investigates and evaluates claims against the City and provides support on litigation matters involving alleged damage to private property; OR manages the claims audit and appeal processes including subrogation efforts for self-funded employee benefits plans, grievances and arbitrations; and performs related duties as required.

Essential Duties:

• Supervises the claims adjustment process and performs complex, atypical or sensitive claims work for the city in order to assess alleged damage to private property
• Coordinates efforts with city departments to obtain pertinent records and collaborates with expert witnesses in pending claim investigations
• Supplies information and provides support to department attorneys responsible for prosecuting ordinance violations
• Reviews claim settlements and approves or rejects recommendations of independent insurance adjusters
• Negotiates claims settlements with individuals, self-insured entities and claimants' insurance carriers
• Conducts site inspections (e.g., evidence collection, takes photographs and audio recordings, performs damage analysis) and interviews witnesses in order to gather evidence for claims submitted to the city
• Serves as contract administrator for vendors supplying claims adjuster services including participating in contract negotiations, directing the preparation of related reports and approving monthly invoices
• Reviews and verifies the validity and accuracy of bills submitted for the repair or replacement of private property
• Oversees and participates in the preparation of claims activity reports

Additional duties may be required for this position.

Location: 2 N. LaSalle St., Chicago, IL 60602 Days: Monday-Friday Hours: 9am-5pm This position is not career service

Qualifications:

Minimum Qualifications: Education, Training, and Experience Nine (9) years of work experience in claims management or cost recovery, of which two (2) years are in a supervisory/managerial role related to the responsibilities of the position, OR Graduation from an accredited college with an Associate's degree in Business Administration, Accounting or a directly related field, plus seven (7) years of claims management or cost recovery work experience, of which two (2) years are in a supervisory/managerial role related to the responsibilities of the position, OR Graduation from an accredited college or university with a Bachelor's degree in Business Administration, Accounting or a directly related field, plus five (5) years of claim management or cost recovery work experience, of which two (2) years are in a supervisory/managerial role related to the responsibilities of the position, OR Graduation from an accredited college or university with a Master's degree or higher in Business Administration, Accounting or a directly related field, plus four (4) years of claims management or cost recovery work experience, of which two (2) years are in a supervisory/managerial role related to the responsibilities of the position

Licensure, Certification, or Other Qualifications: A valid State of Illinois driver's license

Selection Requirements: This position requires the successful completion of an online application and an initial screening process. Candidates who successfully complete all required assessment components may be invited to take part in a structured interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position, based on the interview will be selected.