Senior Outbound Marketing Strategy & Operations Specialist

Senior Associate, Outbound Marketing Strategy & Operations - Performance Marketing (Hybrid) This role is responsible for managing the day-to-day digital and performance marketing campaigns for a set of Capital One’s U.S. Card digital acquisition channels within our Outbound Marketing team. These channels focus on driving conversions rather than awareness. Digital marketing campaign and ad operations (Ad Ops) management includes hands‑on channel work, such as launching new ad campaigns, developing test designs and launching tests, implementing process improvements, and optimizing our active programs. All campaigns are managed in-house, providing direct control over strategy and execution. Additionally, this role involves supporting channel strategy development, aiding product initiatives across the organization, and continuously seeking ways to optimize the channels. The Senior Associate will be an expert in the outbound digital marketing space, specifically working with platforms like Google Ads (including Gmail/Demand Gen environments), Yahoo, Microsoft, and other relevant advertising platforms, while staying up‑to‑date with industry updates and best practices. Responsibilities Develop and execute campaign testing, including ad creative, landing page, audience, and channel expansion testing. Manage outbound performance marketing campaigns, from planning and execution to analysis and reporting, collaborating with business analysts. Oversee end‑to‑end ad operations to launch campaigns error‑free, identify opportunities for performance optimization, and implement process improvements to streamline launch procedures. Coordinate across internal teams, including Legal, Compliance, Brand Marketing, Customer Experience, Analytics, Data, and Technology, to execute display ad strategies end‑to‑end. Possess a solid understanding of digital performance marketing, conversion funnel optimization, and online customer acquisition. Partner with creative and cross‑functional teams to develop a new suite of creatives that ensure a seamless customer journey and data‑backed hypotheses. Serve as the subject matter expert in outbound marketing, knowledgeable in various advertising platforms, campaign settings, optimization techniques, tracking/tagging infrastructure, and inventory types. Demonstrate a “self‑starter” attitude, strong organizational skills, ownership mentality, ability to prioritize workloads, and ability to quickly learn new digital marketing and platform‑specific features. Ability to work with high‑performing teammates, as well as external and internal partners across the enterprise. Basic Qualifications Bachelor’s degree or equivalent military experience. At least 2 years of experience in email or display ad marketing. At least 2 years of experience planning and implementing digital marketing strategies utilizing Google or other inbox‑servicing ad platforms. At least 2 years of experience analyzing and evaluating campaign performance. Preferred Qualifications At least 2 years of experience in paid media & performance marketing, managing high volume accounts and large media budgets. At least 2 years of experience in D2C marketing. At least 2 years of experience in project management. At least 1 year of experience in social media or search engine marketing. Prior financial industry or media agency experience. At this time, Capital One will not sponsor a new applicant for employment authorization for this position. Salary and Compensation McLean, VA: $96,500 – $110,100 for Sr. Associate, Marketing Richmond, VA: $87,700 – $100,100 for Sr. Associate, Marketing This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives could be discretionary or non‑discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well‑being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level. Capital One promotes a drug‑free workplace. Capital One will consider qualified applicants with a criminal history in a manner consistent with applicable laws and regulations for criminal background inquiries. Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. #J-18808-Ljbffr COMFORT SYSTEMS