Senior Manager, Administrative Services

Location: LAKE FOREST, IL, US, 60045-5202 Work Location Type: Hybrid About Grainger W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit Compensation The anticipated base pay compensation range for this position is $112,900.00 – $188,100.00. This role is eligible for an incentive target of up to 20 % or $ , based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change. Rewards and Benefits With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including: Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing. 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year. 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required. Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools. Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills. The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law. The Senior Manager, Administrative Services leads multiple Administrative Services teams within the Administrative Business Partners Center of Excellence (ABP COE) to deliver consistent, efficient administrative support across Grainger. The role establishes operating standards, processes and performance measures to enable productivity for business leaders and ensure alignment with organizational priorities. The position partners with senior leaders to implement programs, drive operational improvements and ensure consistent service delivery across business units. The role manages leaders and teams, with accountability for execution, talent development, and cross-functional alignment. This is a hybrid position that is based onsite in Lake Forest 2 days a week. You Will Leads and develops Managers, Administrative Services and administrative professionals to deliver consistent, high-quality administrative support across business units. Establishes and implements standardized processes, tools, and operating models to improve efficiency, consistency and service delivery outcomes. Partners with senior business leaders to align administrative support models with organizational priorities and operational requirements. Defines and monitors key performance indicators, reporting frameworks, and service metrics to assess performance and drive accountability. Oversees implementation of administrative standard work including calendar management, travel coordination, expense processing and event planning. Leads cross‑functional initiatives to identify gaps, implement process improvements and enhance administrative service capabilities. Establishes communication and change‑management plans to ensure alignment, adoption and transparency across stakeholders and business units. Builds and manages a pipeline of administrative talent through hiring, development and performance management to sustain operational continuity. You Have Bachelor's Degree required. 7+ years in administrative services, business support operations or related functions required. 5+ years of people leadership experience managing managers or multiple teams required. Knowledge of administrative operations including calendar management, travel logistics, expense management systems and executive support processes within a corporate environment. Experience establishing operational frameworks, standard work, and service delivery models across multiple teams or business units. Experience using performance metrics, reporting tools and dashboards to monitor service delivery, productivity and operational outcomes. Knowledge of change management methods and stakeholder engagement practices to implement process improvements and drive adoption across functions. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state or local law. We are proud to be an equal opportunity workplace. We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance. #J-18808-Ljbffr W.W. Grainger