Customer Service Representative

Clinical Duties

Complete required clinical duties when patient is seen at time of visit. Set up and assists as necessary with procedures and coordinates any special testing or procedures. Track patient results in accordance with the practice criteria. Be knowledgeable of emergency procedures. Verbalize knowledge of location and use of emergency equipment and able to demonstrate procedures to assure patient safety in emergent situations and disaster plan. Ensures smooth flow of Department by maintaining orderliness. Provide for patient safety. Report all necessary information and/or unusual occurrences in accordance with documented policy and procedure. Participate in Quality Assurance activities, including implementation of changes based on QA or nationally recognized recommendations. Assist with front desk duties prepares charts, file, answers phones, make appointments when clinical duties are complete, or when asked by manager.

Develop and maintains good human relations skills. Transport medications, blood products, specimen and urine samples to and from the Pharmacy, Blood Bank, Lab and Infusion Center. Properly prepare the waste for Stericycle pickup. Order food for patients in Cater track and orders medical supplies in McKesson. Log all temperatures for the blanket warmer and medication refrigerator and reports all discrepancies to the manager. Keep the patient area sanitized by cleaning the IV pumps and chairs between patients. Assist the nurses with the overall care of the patients.