Property Manager

Job Summary The Property Manager reports to the Regional Manager and is responsible for the day‑to‑day operations of an individual community. They build strong teams with common objectives and manage the residential asset for clients/owners by performing duties personally or through subordinate employees. Responsibilities include oversight of budgets, workplace safety, financial reporting, marketing, leasing and collections, and overall property performance as a real‑estate asset. Duties / Responsibilities Achieve cooperation among staff and other departments while building trust and loyalty to the company. Prepare monthly owner and earnings reports on time and accurately; know the provisions of the management agreement and operate in accordance. Inspect the property regularly for quality and assess needs for improvement. Inspect maintenance repairs and available units for readiness, including recently vacated units. Review projects and coordinate with the Maintenance Supervisor to schedule property improvements based on projections. Work with the maintenance team to manage property maintenance programs, ensuring prompt and courteous responses to maintenance requests. Keep an adequate supply of market‑ready apartments to meet leasing demand and maintain property appearance. Ensure common areas, halls, stairways, amenities, grounds, and playgrounds are clean and in good repair. Repair unsafe items immediately and mark to ensure no injury. Visually inspect units, grounds, and other aspects of the property to determine adherence to standards. Ensure all contractors are on the approved vendor list prior to performing work, monitor contractor work, and report concerns to the Regional Manager. Use only approved and certified vendors and review and approve all property purchases. Control Module reporting on pricing, renewals, delinquency reports (due 15th of the month), and market surveys. Negotiate new leases and renewals per specifications of the property owner. Determine optimum rent based on market conditions, rent concessions, and use lease expiration control, make‑ready, and vacant status board to plan for lease renewal management. Monitor the collection agency to determine its effectiveness. Complete paperwork and follow processes for households with rental assistance vouchers, when applicable. Ensure all rents are collected timely, deposited on time, and verified for accuracy. Plan, execute, and attend social and other property events for residents; regularly understand and anticipate resident needs. Inform new residents of property procedures, parking, leasing office hours, night access, mail, etc. Use Knock, apartments.com reputation, and other tools to determine resident satisfaction. Inspect property 2‑3 times per week, including periodic visits to residents. Ensure resolution of resident issues and complaints in cooperation with staff. Establish and monitor the property budget daily; keep expenses in line with the budget, ensure adequate funding, and collect and deposit all applicable deposits, rents, and ancillary revenues. Obtain Regional Manager’s approval for all expenditures specified by the management agreement. Forecast fiscal year needs and develop a budget based on these needs; present for approval. Implement the budget, maintaining expenses within guidelines, and obtain approval on final budget and changes. Collect rents from residents using RealPage OneSite; institute proper procedures against delinquent accounts. Initiate eviction procedures for residents who fail to pay rent and maintain accurate records of rent collections. Employee Relations Supervise all on‑site staff, including hiring, training, and maintaining an adequate staff level at the property. Evaluate performance against standards and make compensation decisions, fostering staff growth for upward mobility. Delegate and manage performance of others, including counseling and development. Ensure accurate completion of timesheets and all employee forms for submission to Payroll; ensure on‑time and accurate submission of monthly bonus sheets. Communicate and share information with staff to ensure directives and goals are mutually understood; collect feedback regularly and clarify expectations. Maintain a friendly and courteous attitude with other employees and avoid confronting supervisors or staff in front of residents. Marketing Coordinate with Marketing Department on the property’s marketing strategy. Participate, approve, and manage marketing efforts to increase occupancy; review effectiveness. Develop an appropriate marketing strategy for the property and implement and evaluate it monthly. Market the property and build traffic using adopted technology and processes. Skills / Abilities Familiar with federal, state, and jurisdictional laws concerning multi‑family housing and Fair Housing. Ensure adherence to company policies and safety rules; comply with reporting incidents. Maintain accurate property records, leases, and general files. Sales management and marketing knowledge; ability to sell services to new and existing customers. Business and financial acumen to manage and control expenses. Skill and ability to communicate verbally and in writing clearly and concisely. Knowledge and skills to manage projects, organize, prioritize, and meet deadlines; critical thinking and problem‑solving skills. Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and designated property management software for monthly close‑out. Maintain confidentiality and appropriate discretion. Ability to make bank runs/deposits or attend meetings as required. Interact with corporate, including Executive Management staff. Administrative Requirements All emails must be handled within the same day, during normal business hours, if received before 4 p.m. The Do It, Dump It or Delegate It approach is acceptable, but emails from clients, internal departments, or serious inquiries must be acknowledged and responded to promptly. Assess recognition of performance issues and address appropriately. Serve as a positive face of encouragement for other Property Managers and Operations teams. Ensure teams use all required technologies in accordance with policy. Review financials for the property, using summary reports, and complete a full review requiring the Regional Manager to investigate and report causes, solutions, and performance improvements. Review assigned budgets and provide written feedback to the Regional Manager during the budget creation process. Education and Experience Associate degree (A.A.) or equivalent from a two‑year college or technical school; or two to three years related experience in property management, leasing, and/or hospitality or related experience in customer service, sales/marketing, operations management, or an equivalent combination of education and experience. Certified Apartment Manager (CAM) credential preferred. Lynd Management Group, LLC does not discriminate based on race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status, or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment. Lynd Management Group, LLC participates in E‑Verify. For more information, see the E‑Verify Participation Poster and the Right to Work Poster. Lynd Management Group, LLC will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. Lynd Management Group, LLC participa en E‑Verify y proporcionará al gobierno federal la información de su Formulario I‑9 para confirmar que usted está autorizado para trabajar en los EE.UU. #J-18808-Ljbffr LYND