Manager, Product Management

Job Description

Financial crimes platforms do not operate in isolation - they function as an interconnected ecosystem where data flows from upstream sources, powers risk and compliance decisioning across multiple platforms, and feeds downstream consumers. Today, no single role owns that end-to-end architectural picture. That gap is a material risk.
The financial crimes platform landscape spans Customer Risk Rating, Transaction Monitoring, Investigations, Sanctions Screening, and Enterprise Risk Assessments Without unified functional and technical architecture ownership, these platforms operate in silos, creating redundancy, misalignment, and fragility at every data handoff.
This knowledge does not exist in a consolidated form today, and the absence of it is actively limiting our ability to scale, integrate, and deliver with confidence.
What this role delivers:
A Product Manager with deep financial crimes platform knowledge and enterprise architecture fluency who will:
• Own the end-to-end functional and technical architecture across all GCIP platforms
• Govern upstream data intake and ensure downstream data outputs meet platform and regulatory requirements
• Drive cross-platform integration strategy across CRR, Transaction Monitoring, Investigations, Sanctions Screening, and Assessments
• Serve as the institutional knowledge hub for how data moves, transforms, and powers financial crimes decisioning across the enterprise
The risk of inaction: Without this role, GCIP continues to operate without a coherent architectural strategy - exposing the organization to integration failures, regulatory gaps, and an inability to execute on the platform modernization and capability buildout that financial crimes leadership has committed to delivering.

Responsibilities

As a Product Manager driving the GCIP functional architecture keeping the CRR engine as hub and driving the modernization roadmap and strategy, including data strategy for the consolidated data layer we are building. You will partner closely with Enterprise teams across LOBs and different teams across Acquisition, Compliance, Financial Crimes - COE, Privacy, Servicing, Marketing, Data Science, Data Governance, Platforms and Technologies to drive the CRR product vision and data strategy and supporting financial crimes.

We're looking for a high-caliber Product Manager who can work in a cross-functional team and deliver on the following goals and objectives:

• Define the end-to-end functional architecture to better visualize the flow of data between platforms and systems and functional architecture for the risk rating platform.
• Responsible for translating financial crime risk management strategy into scalable business capabilities, functional designs, and solution requirements while ensuring regulatory compliance and alignment across technology teams.
• Lead ongoing management and optimization of product backlogs, collaborate across a wide net of stakeholders across commercial teams globally, Technology, Strategy, Compliance, Business Unit Data Offices (BUDO), etc.
• Drive alignment across internal stakeholders on key product, delivery, and data decisions and drive functional specifications
• Translate business requirements into capabilities and features for flawless delivery and execution
• Manage specific tracks of product /capability/data strategy development efforts from ideation to launch and maintenance
• Define, measure and report on metrics related to product launch, process efficiency and performance
• Partnering with use case owners and other stakeholders to ensure smooth delivery of end-to-end product and capability, identifying needs, opportunities and gaps

Qualifications

This high energy individual must have the following qualifications:

• 3+ years Data Management and/or Product Development in building and launching data capabilities
• Experience in launching software or services in partnership with engineering teams and high degree of proficiency in prototyping, iterative development, understanding of Agile principles.
• Proven track record of driving results in a fast-paced environment and needing to make decisions with imperfect information. Ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.
• Excellent communication skills with the ability to engage, influence, negotiate and inspire partners and stakeholders across geographies to drive collaboration and alignment. Ability to understand complex business problems and translate complex data solution in a simplified manner for business partners.
• Domain Knowledge: Deep familiarity with financial crimes domains - AML, KYC/CDD, sanctions screening, customer risk rating, or transaction monitoring. Exposure to regulatory frameworks (BSA, FinCEN, OFAC) and risk/compliance lifecycle management is strongly preferred.
• Technical Fluency: Ability to define and communicate functional and technical architecture across platforms, including data flows, API integration patterns, and event-driven architectures. Experience with data strategy, data quality frameworks, and platform modernization initiatives. Familiarity with cloud platforms (AWS, Azure, or GCP) and agile tooling (Jira, Confluence).
• Architecture & Platform Thinking: Experience developing or contributing to functional architecture diagrams, reference architectures, or capability models. Ability to rationalize build-vs-buy decisions, vendor assessments, and platform consolidation strategies.
• Cross-Functional Leadership: Proven ability to align technology, compliance, legal, and business partners toward a shared platform vision. Comfortable operating as a translator between technical teams and non-technical stakeholders, including executive audiences.
• Agile & Delivery: Experience working within SAFe, Scrum, or Kanban frameworks. Familiarity with PI Planning, roadmap governance, and milestone tracking in large-scale delivery programs.
• Soft Skills: Strong executive communication and storytelling skills - able to distill complex architecture into clear, compelling narratives for senior leaders. Comfort with ambiguity, competing priorities, and driving alignment without direct authority.

Preferred Qualification:

• Product Management, data migration, data analytical working experience is a plus
• Prior experience in financial crimes capabilities and platforms including CRR journeys is desired
• Experience driving complex, transformational initiatives across multiple teams is a plus
• Hands-on experience with data science and data analytical is a plus
• Hands-on experience with Programming languages (e.g., SQL, Hive) and willingness to learn new tools & programming languages is a plus
• Experience with software development or technical product manager experience is a plus
• People leader experience is a plus. Ability to build trust with and inspire your team

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.