Benefits Advisor

Benefits Advisor

Department: Total Rewards

Role Type: Individual Contributor

Why This Role Matters

The Benefits Advisor helps employees and managers navigate important life and work events with clarity, care, and confidence. By ensuring benefits, leave, workers' compensation, and unemployment processes are handled accurately and on time, this role protects the employee experience and supports Credit Human's compliance and service commitments.

What You'll Do

• Deliver timely, accurate benefits support that helps employees and managers understand requirements, options, and next steps.
• Coordinate leave of absence, workers' compensation, and unemployment processes to support compliant, well-documented outcomes.
• Maintain complete and accurate employee records, case documentation, and required information in alignment with internal standards and regulatory expectations.
• Partner with Payroll, HRIS, Total Rewards, vendors, and other stakeholders to resolve routine issues and keep benefits services moving smoothly.
• Escalate complex, sensitive, or non-standard cases appropriately to ensure employees receive the right level of guidance and support.
• Support onboarding, offboarding, audits, reconciliations, and quality reviews to strengthen benefits administration and employee service delivery.
• Identify opportunities to improve benefits processes, service quality, and employee experience through thoughtful feedback and change support.

Why You'll Love This Role

• Make a meaningful day-to-day impact by helping employees through benefits questions, leaves, claims, and transitions.
• Build broad experience across benefits administration, compliance, vendor coordination, HR operations, and employee service.
• Join a collaborative HR environment where accuracy, empathy, confidentiality, and continuous improvement matter.
• Grow your benefits knowledge through hands-on case support, cross-functional partnerships, and ongoing learning opportunities.
• Contribute to smoother, more reliable processes that improve the employee and manager experience across Credit Human.

Experience:

• Required: 2 years of experience in human resources, benefits administration, or a related operational role
• Experience working in a customer-facing or service-oriented environment
• Experience managing multiple tasks and priorities with attention to detail

Skills & Knowledge:

• Required: Intermediate understanding of employee benefits programs (e.g., FMLA, health & welfare benefits)
• Strong customer service and interpersonal communication skills
• Ability to explain processes clearly to employees and managers
• Solid organizational and time-management skills
• Attention to detail and accuracy in handling documentation
• Ability to follow defined processes and escalate issues appropriately
• Analytical thinking and problem-solving skills at an operational level
• Proficiency with Microsoft Office applications

Preferred:

• Familiarity with employment law and compliance concepts

Education:

• Required: High school diploma or equivalent

Preferred:

• Bachelor's degree

Licenses & Certifications:

• Required: HIPAA Certification within the first 90 days of employment

Preferred:

• Human Resources career-related certification (e.g., SHRM, HRCI)

Schedule: Monday-Friday, 8:30 am-5:30 pm

Compensation Details:

Paygrade: 2AA

The expected pay range for this position is $27.69 – $28.11 hourly.

Credit Human is committed to equitable and transparent compensation practices. Final compensation is determined based on a variety of factors, including experience, skills, qualifications, internal equity, and geographic work location.

This role may also be eligible for:

• Bonus opportunity up to 7%.

Employees are eligible for a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Pension
• Paid time off and company holidays
• Tuition reimbursement

Job Location: This position is onsite based in San Antonio, Tx.

Credit Human conducts employment background checks that may be used for decisions related to employment. Standard checks include NCUA Administrative and Prohibited Orders, ChexSystems, employment verification, criminal history (convictions and outstanding warrants within the past seven years), and degree verification (if applicable). Additional checks may include motor vehicle records, credit checks, or fingerprinting depending on the role.

Applicants must be currently authorized to work in the United States on a full-time basis.

Credit Human is committed to equitable and transparent pay practices. The compensation range listed above represents a good-faith estimate of what we expect to pay for this position at the time of posting. Final compensation will be determined based on experience, qualifications, internal equity, and business needs.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.