Benefit Navigation expert

Are you a benefits professional — plan design, payer and claims operations, or benefits regulatory and compliance? Our client is developing AI-generated benefits-navigation content, and needs experienced benefits professionals to validate it. In this role, you'll: Review and validate evaluation rubrics for accuracy and real-world relevance Assess AI-generated benefits-navigation scenarios used to inform a synthetic dataset Identify inaccurate, unrealistic, ambiguous, or potentially harmful guidance Recommend improvements based on real-world benefits administration experience You're a strong fit if you: Have substantial experience in benefits administration, benefits navigation, or healthcare coverage — Must Have Bring a strong understanding of Medicare and/or Medicaid — Must Have Know common customer questions, service workflows, and escalation practices — Must Have Can tell general educational guidance from situations needing a licensed, legal, clinical, or plan-specific referral Strongly preferred: Employer-sponsored group benefits or health and welfare administration Benefits navigation, advocacy, or benefits-related customer service Quality assurance, rubric development, or content validation Experience reviewing AI-generated or synthetic customer-service content This is a non-clinical review role — likely not the right fit if your background is primarily hands‑on clinical care. Details: Remote, hourly, $70/hour Application includes a short domain‑expert interview This is a 100% remote contract role. Applicants must be located in: United States. #J-18808-Ljbffr Confidential