Regional Operations Manager

Regional Operations ManagerClassification: Grade 4 SS A: Salary starting from $57,000.00Department: Community Engagement | Southeast RegionFLSA Status: Full Time | Non-ExemptSupervisor (title): Region Vice PresidentLocation: Remote from Southeast Region (Locations include: MD, DC, VA, NC, SC, TN, GA, FL, AL, MS)Position SummaryThis full-time, non-exempt position is responsible for the support of special events and mission activities, as well as general operational support, of an assigned region, and reports to the Region Vice President.Job Responsibilities1. Development Support: Provides logistical and administrative support to fundraising initiatives within the assigned region to help achieve development goals. Pulls reports, updates websites, enters auction items, tracks revenue/expenses, assists with constituent communication, and generally supports Executive Directors, Associate Directors and the Region Vice President.2. Administrative Support: Provides administrative support – invoice submissions and tracking, reporting, data entry, etc. – as assigned and/or needed. Ensures that all administrative support – scheduling, ordering materials and supplies, submitting invoices, record-keeping, reporting, etc. – is handled in an accurate and timely fashion. Serves as the regional liaison to centralized operations and accounting and follows policies and procedures. Learn systems/software needed as needed.3. Customer Service: Interfaces with event participants, donors, volunteers, and corporations.4. Accounts Receivable/Accounts Payable: Serves as the Executive Director's or Associate Director's initial point of contact for all accounts payable and accounts receivable. Sets up vendors for payment, submits check requisitions, tracks outgoing payments and incoming revenue, and troubleshoots missing payments/donations.5. Mission Support: Provides logistical and administrative support to mission-related activities within the region. Provides assistance for Help & Support, HCP, Juvenile Arthritis (JA) and Advocacy & Access mission-deliverables.6. All other duties as needed/assigned by Executive Director or Region Vice PresidentRequired Experience & EducationStrong administrative skillsStrong working knowledge of finance and fundraisingProficient in logistics and implementation of community special events and mission activitiesExcellent organizational and time-management skillsExcellent computer and software skills to include database managementSuccessful collaborative skills working with a variety of groups, including volunteersExceptional oral and written communication skillsExcellent interpersonal and relationship-building skillsGoal-oriented with the ability to work as a part of a team and/or independentlyInterest in fundraising, mission delivery, and volunteer developmentCustomer-service focusedEssential Job Functions and Time AllocationsOffice Administrative support - 35%Provides logistical support for the Walk to Cure Arthritis, the Jingle Bell Run, gala events, mission-based activities, and others as needed - 35%Helps manage special events, programs, and contacts through database management - 20%Provides customer service to external stakeholders, internal stakeholders, donors, event participants and others - 10%Total - 100%