Front Desk Operations Specialist

Posted Thursday, June 11, 2026 at 5:00 AM We are TekPro Support Services, LLC (TSS), a government contracting and consulting firm supporting several military installations and federal agencies across the nation. We are seeking Front Desk Operations Specialist to support a new mission with the Department of Transportation, Federal Railroad Administration in Washington D.C. What You'll Do Receive, screen, and accurately route incoming telephone calls and inquiries. Greet visitors, guests, and VIP personnel in a professional and courteous manner. Escort visitors to designated meeting locations in accordance with FRA security procedures. Monitor and track suspense dates, action items, and correspondence to ensure timely completion and response. Maintain front-office operations and support daily administrative activities. Manage office supply inventories and coordinate replenishment while promoting cost-effective resource utilization. Respond to customer requests received by email, telephone, or in person. Ensure customer inquiries are acknowledged within one business day and resolved or routed within three business days unless otherwise directed. Maintain accurate records, logs, and tracking systems as required. Coordinate with government personnel to ensure efficient office operations and customer service delivery. Handle difficult or sensitive situations with diplomacy, tact, and professionalism What You Bring Minimum of 3 years of administrative, executive support, customer service, or front-office experience. Excellent verbal and written communication skills. Strong organizational and time-management abilities. Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint). Ability to manage multiple priorities and meet established deadlines. Experience interacting with senior leadership, visitors, and external stakeholders. Ability to exercise discretion and maintain confidentiality. Professional appearance and demeanor. Desired Qualifications Experience supporting a federal government agency. Experience with correspondence tracking, task management systems, and records management. Familiarity with federal security and visitor escort procedures. What We Offer TSS offers a competitive benefits package to include: paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement #J-18808-Ljbffr Bristol Bay Native Corporation