Customer Service Representative

Customer Service Representative

Industry: Banking/Financial Services

Department: 401k Retirement and Benefits

Job duration: 12 months (Possible Extension/Conversion)

Location: Fort Worth, TX 76155 (Onsite - No Work from Home)

Training Schedule: Monday - Friday (9 AM - 5:30 PM EST) Will follow the schedule selected at offer time, once training is completed

Pay Range: ($20 - $21) on an hourly basis.

Project Scope/Day-to-Day Responsibilities

• Retirement and Benefits supports participants in employer-sponsored 401(k), pension, and non-qualified deferred compensation plans.
• Provides participants with clear information on their accounts, guides them through how to execute transactions, and completes error-free processing of financial transactions.

Required Skills

• Previous Customer Service Experience is required.

Nice-to-Have Skills

• Possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information
• Computer Literacy and proficiency in using MS Outlook, Word, and PowerPoint.
• Ability to demonstrate flexibility and work well under pressure in a fast-paced, high-call-volume, and constantly changing call center environment.
• Strong communication skills, great grammar, and the ability to communicate with management, peers, and clients.
• Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable).