Care Manager- Crisis Center New Mexico SF

Job Details Job Location: Santa Fe, NM 87505 Position Type: Full Time Education Level: High School/GED Salary Range: $24.70 - $27.16 Hourly Travel Percentage: Occasional Shift: Day Responsibilities Crisis Team members are responsible for providing immediate intervention and evaluation, supporting crisis stabilization, navigating to community partner agencies, providing harm reduction resources, therapeutic services, and related resources, as well as next‑day follow‑up and appropriate transition/discharge. Essential Functions Engage and develop rapport with individuals in crisis situations presenting with a variety of symptoms/presentations. Recognize and assess client risk of danger to self or others, and provide appropriate responses to the situation. De‑escalate immediate crisis, assess client needs, and develop treatment plans to address those needs. Develop safety and after‑care plans to reduce future crisis. Coordinate and collaborate with community resources to meet client needs. Participate in on‑call coverage and respond to on‑call incidents in a manner that meets contract requirements and timelines. Provide training, modeling, and coaching related to case management and crisis support to new staff members. Support supervisor(s) in coordinating activities of case managers to ensure effective coverage and service delivery for clients. Act as agency contact for community partners (when assigned) to promote effective coordination of care. Service Team Approach Recognize and identify symptoms of mental illness and substance use. Participate as a member of a multi‑disciplinary team approach to treatment and recovery. Outreach, Engagement, Follow‑Up Provide comprehensive outreach and follow‑up to all assigned individuals, including contact attempts over the phone, in‑person, in the home, etc. Engage and develop rapport with individuals presenting with a variety of symptoms/presentations. Cultural Competence and Diversity Provide services that are person‑centered. Provide culturally relevant services. Maintain a non‑judgmental, open, and welcoming approach to diverse populations. Documentation Document all services provided within expected time frames. Ensure documentation meets service definitions, regulatory standards, and agency expectations. Document all services in a person‑centered manner that meets quality improvement goals. Efficiency and Productivity Demonstrate excellent organizational skills. Use effective time‑management techniques. Utilize effective engagement skills. Consistently meet established productivity standards. Staff Development Activities Participate in and complete all required trainings in an accurate and timely manner. Identify and request training or skill‑enhancement opportunities. Engage in cross‑training activities with other team members. Attend required meetings and supervision sessions and implement supervisory feedback in work performance. Apply supervisory recommendations to work performance. Benefits Competitive pay Comprehensive benefits (health, dental, vision, Telehealth) Paid time off + 9 holidays Retirement plan options Tuition reimbursement + free CEUs Clinical supervision Wellness & employee assistance programs Mileage reimbursement for work‑related travel Public Service Loan Forgiveness (PSLF) eligible employer Eligible clinical positions may qualify for the National Health Service Corps (NHSC) Loan Repayment Program Qualifications High School Diploma or GED with a minimum of 2 years of relevant experience working with the target population. Knowledge and Skills Manage time to meet all deadlines. Recognize and identify symptoms of mental illness, suicide, and risk potential, and respond appropriately. Strong verbal and written communication skills. Bilingual (English/Spanish) is a differential. #J-18808-Ljbffr