Social Services Supervisor

$32.15 - $48.23 Hourly

$66,880 - $100,320 Annually

This position is a Pay Band C9

Posting Details

The Consumer and Elder Rights Division (CERD) within the New Mexico Aging and Long-Term Services Department (ALTSD) provides accessible, integrated services to older adults, adults with disabilities, and caregivers to assist them in maintaining their independence, dignity, autonomy, health, safety, and economic well-being, thereby empowering them to live on their own terms in their own communities as productively as possible. We envision lifelong independence and healthy aging. Our guiding principles are to protect the safety and rights of those we serve; promote personal choice and self-determination; treat all persons with respect, embracing cultural diversity; encourage collaborative partnerships; and provide fiscally responsible services. CERD oversees the Aging and Disability Resource Center (ADRC), State Health Insurance Assistance Program (SHIP), and Senior Medicare Patrol (SMP).

Interviews are expected to be conducted within two weeks of closing date.

*APPLICATIONS SUBMITTED WITHOUT WORK EXPERIENCE OR A RESUME WILL NOT BE CONSIDERED. IF ATTACHING A RESUME, RESUME MUST INCLUDE DATES OF EMPLOYMENT FOR EACH JOB (MONTH & YEAR) AND DETAILS OF WORK EXPERIENCE/JOB DUTIES*
PLEASE ATTACH YOUR OFFICIAL TRANSCRIPTS TO VALIDATE YOUR DEGREE.


Why does the job exist?

The purpose of this position is to supervise the Options Counselors who are responsible for identifying, coordinating, reviewing, organizing, and evaluating the daily living needs of individuals calling the Aging & Disability Resource Center (ADRC). The position will assure Options Counselors are providing short-term assistance to those who do not have the ability to resolve problems or access services on their own. The main purpose is to help consumers identify and understand their needs and to assist them in making informed decisions about appropriate long-term service and support choices in the context of their personal needs, preferences, values and individual circumstances.


How does it get done?

Develop and administer Employee Evaluations in accordance with SPO regulations with direct reports.
Implement retention strategies to maintain a skilled and qualified workforce, including developing a written retention plan for all
immediate reports to include a minimum of quarterly meetings.
Provide a minimum of bi-monthly supervision to employees with more than six months experience.
Provide a minimum of weekly supervision to employees with less than six months experience.
Provide administrative supervision for unit, e.g. review for approval employee time sheets, leave requests, schedule shift requests, etc. to
ensure appropriate coverage while creating and maintaining a positive work environment.
Function as officer-in-charge for ADRC as required. Respond to worker and client needs in a professional manner and timely fashion:
Correct and/or add information as needed to ensure that quality of the call. 25%
Return phone calls promptly to local offices and to callers in the community. Directly answer intake calls when needed.
Develop and maintain positive relationships with other agencies and community members.
Promote staff development and support staff in skill building and program development:
Conduct a minimum of one unit meeting each month to maintain communication with staff.
Inform staff of any prolonged absences and/or schedule changes and address any potential issues before the absence.
Offer ideas and solutions to ADRC Director about how to improve the development of Options Counseling.
Promote staff development, leadership and support to all workers, not just those within unit.
Assist ADRC Director in developing and implementing a plan to maintain an office environment that is professional, supportive and
productive to reporters/callers, community and workers. community liaison.
Review Options Counselors' work product to ensure quality services and accurate and appropriate decision-making, provide feedback to
workers and participate in other duties as assigned to achieve agency mission: 25%
Review assessments and consumer records to ensure quality of assistance.
Provide feedback to Options Counselors about improving the quality of the calls and information obtained from callers.
Train Options Counselors on how to manage the different functions of their job responsibilities in order to make the process more efficient.
Use the Zoom and other IT tools to ensure that staff are on ready to answer the call volume.10%
Manage workflow, when necessary, e.g., when Zoom or other IT systems are down, employees are on leave, during trainings, and
vacancies.
Manage time effectively to allow enough time to supervise Options Counselors and to address personnel issues as they arise.


Who are the customers?

General public, elderly and disabled, family and caregivers.


Ideal Candidate

An ideal ADRC Options Counselor Supervisor is a compassionate, highly organized, and detail-oriented leader with strong interpersonal, supervisory, and communication skills, adept at guiding a team of Options Counselors in supporting older adults, individuals with disabilities, and their families as they navigate complex long-term care systems. This role requires the ability to oversee daily operations, ensure quality and consistency in service delivery, and support staff in conducting comprehensive needs assessments, providing accurate and unbiased information, and connecting individuals to appropriate services and supports.
The ideal candidate possesses a strong understanding of federal, state, and local programs, eligibility requirements, and community-based resources, and ensures team compliance with all applicable policies, reporting standards, and documentation requirements. They foster a collaborative and supportive work environment through mentorship, coaching, and ongoing professional development.
This individual demonstrates professionalism, courtesy, and respect in all interactions, both internally with staff and externally with clients and partners. They model and promote open, honest, and thorough communication, ensuring complex information is conveyed clearly and consistently. Additionally, they exhibit strong problem-solving skills, sound judgment, cultural sensitivity, and adaptability, while maintaining confidentiality, accountability, and trust across all levels of service delivery.


Minimum Qualification

Associate's Degree in Social Work, Psychology, Guidance and Counseling, Education, Sociology, Criminal Justice, Ciminology, Family Studies/Services, Social Sciences, or Human Services and two (2) years of experience as a social work assistant and/or in social or community coordination, working with communities, working on health or social service related matters, social work/case management experience, and/or behavioral health care. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling four (4) years may substitute for the required education and experience.


Employment Requirements

Pre-employment state and federal criminal background investigation is required and is conditional pending results.

Must possess a valid New Mexico driver's license. Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification within 90 days of employment.


Working Conditions

Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Lifting up to twenty-five (25) pounds. Some travel may be required.


Supplemental Information

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Agency Contact Information: Dana Padilla View phone number on click.appcast.io Email


For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is not covered by a collective bargaining agreement.