Credit & Collections Representative

About Coastal Waste & Recycling

At Coastal Waste & Recycling, we're building more than a company, we're building a team. As one of the fastest-growing privately held waste and recycling companies in the Southeast, we're looking for people who take pride in their work, put safety first, and are ready to grow with us.

Build Relationships. Protect Revenue. Make an Impact.

Do you enjoy talking with people, solving problems, and helping customers find solutions? Are you motivated by achieving goals while making a positive impact every day? As a Credit & Collections Representative at Coastal Waste & Recycling, you'll play a key role in protecting company revenue while building strong relationships with our customers through professional, respectful, and solution-focused collections.

At Coastal, our Credit & Collections Representatives do more than collect payments-they help customers resolve account concerns, maintain positive relationships, and support the financial health of our growing organization.

Your Role

As a Credit & Collections Representative , you'll manage a portfolio of customer accounts by contacting customers regarding outstanding balances, resolving billing concerns, negotiating payment arrangements, and ensuring timely collections. You'll partner closely with Billing, Customer Experience, Sales, and Operations to provide exceptional customer service while helping Coastal maintain strong financial performance.

What You'll Do

• Contact customers by phone, email, and other communication methods regarding outstanding account balances.
• Build positive relationships while professionally resolving past-due accounts and encouraging timely payment.
• Negotiate payment arrangements within company guidelines.
• Review customer accounts, aging reports, invoices, credits, and payment history to identify collection opportunities.
• Investigate and resolve billing discrepancies by partnering with Billing, Customer Experience, Sales, and Operations.
• Document collection activities, customer conversations, payment commitments, and account updates accurately.
• Monitor payment plans and follow up with customers to ensure commitments are fulfilled.
• Prioritize daily collection activities to maximize recovery while maintaining excellent customer service.
• Meet individual and departmental collection goals and performance expectations.
• Maintain confidentiality while handling customer financial information.
• Recommend account adjustments, escalations, or further collection efforts when appropriate.
• At Coastal, we win as a team. Our Credit & Collections Representatives build relationships, solve problems, support one another, and help protect the financial strength that allows Coastal to continue serving our employees, customers, and communities.

What You'll Bring

• One (1) or more years of experience in collections, accounts receivable, customer service, call center, banking, finance, or a related role.
• Strong communication and negotiation skills.
• Ability to confidently handle high-volume outbound calls.
• Excellent customer service with the ability to remain professional during difficult conversations.
• Strong organizational and time management skills.
• Ability to multitask in a fast-paced environment.
• Basic proficiency with Microsoft Office and computerized account management systems.
• Bilingual (English/Spanish or English/Creole), collections experience, or experience with Workday, Microsoft Dynamics, or similar financial systems are a plus.

Why You'll Love Working Here

• Competitive Pay
• Comprehensive Medical, Dental & Vision Benefits
• 401(k) with Company Match
• Paid Time Off & Holidays
• Employee Referral Program
• Career Growth & Professional Development Opportunities
• Collaborative team environment where your contributions directly impact the company's success
• Performance-driven environment that recognizes results
• Opportunity to build your career with one of the fastest-growing environmental services companies in the Southeast

If you're someone who enjoys talking with people, solving problems, and helping customers while driving results, we'd love to have you join the Coastal Waste & Recycling Finance team.

Coastal Waste & Recycling is proud to be an Equal Opportunity Employ