Personal Lines Account Manager

Account Manager

TrueNorth is hiring two Account Managers to join our Personal Lines department! These positions are open to candidates based in any of our office locations—Cedar Rapids, Des Moines, Rosemont (IL), or Denver (CO). These roles are ideal for experienced personal lines professionals who are comfortable managing established books of business and delivering a high-touch, proactive client experience. Account Managers in this group act as trusted advisors to their clients, handling renewals, coverage reviews, and ongoing service needs while building strong, long-term relationships.

TrueNorth uses our core values of Exceptionalism, Collaboration and Resourcefulness to enthusiastically serve our clients, colleagues and communities. Our ideal candidates are hungry, humble and smart!

What TrueNorth Offers:

• Monthly Bonus
• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) with Company Contributions
• Responsible Time Off (RTO): Flexible time off with a required minimum to ensure rest and balance, plus 11 paid holidays
• Paid Volunteer Time Off and Donation Match Program
• Tuition reimbursement and paid certifications, licenses, designations
• Employee Assistance Program (EAP) and wellness program with financial incentives
• Hybrid Work Schedule
• $3,000 Referral Bonus

Essential Job Functions:

• Proactively manage a personal lines book of business, supporting either a private client/high-net-worth portfolio or a well-established personal lines client base, while meeting service standards, deadlines, and renewal timelines.
• Serve as the primary point of contact for clients—answering questions, explaining coverage, analyzing exposures, and recommending appropriate policy adjustments or additional coverages.
• Manage renewals and policy reviews by evaluating coverage options, negotiating with carriers, and ensuring programs align with clients' evolving needs.
• Build and maintain strong relationships with clients, carrier partners, and internal teams to deliver a consistent, high-quality client experience.
• Support organic client growth through referrals from existing clients, internal partners, and other approved sources; assist with the marketing and placement of new and renewal business as needed.
• Coordinate internal resources such as Claims, Legal, Marketing, Technology, and other teams to support clients throughout the full account lifecycle.
• Maintain accurate policy, renewal, and payment records while staying current on personal lines products, regulatory requirements, and market trends.
• Collaborate with producers, service teams, and regional offices to ensure alignment on processes, workflows, and client strategies; travel to clients or carrier partners as needed.
• Continuously identify opportunities to improve workflows, efficiency, and overall client experience while supporting special projects and client-specific initiatives.

Credentials:

• High School diploma or GED required.
• Two or four-year degree preferred.
• P&C license required
• Experience working in personal lines insurance required
• Private client experience preferred
• One year of experience with agency management system or CRM preferred, preferably EPIC.
• Proficient with Microsoft Office, including Word, Excel, Outlook, and basic PowerPoint functions.
• Prior customer service experience required.

Skills:

• Strong organizational and time management skills
• Ability to prioritize workload
• Extremely accurate and detail-oriented
• Strong and professional verbal and written communication skills
• Strong problem-solving skills
• Understand and maintain fiduciary responsibility for company and client
• Ability to work independently
• Strategic thinking
• Relationship management
• Strong work ethic

Why TrueNorth?

We are a company focused on developing our people and growing the business. We offer a competitive benefit package, wellbeing programs and incentives, and a positive work culture.

TrueNorth is honored to be recognized by the Corridor Business Journal as one of the Coolest Places to Work!