Network Support Engineer

Driving the Future of Secure Connectivity

Our client is a global leader in secure network solutions, revolutionizing how businesses connect, protect, and scale in the cloud era. With innovative technology and a customer-first approach, they empower organizations to simplify networking and security in one unified platform. Known for industry-leading expertise and a collaborative culture, they are transforming the way companies operate in the digital age.

Job Description

As a Network Support Engineer, you'll provide expert technical support to global clients, troubleshoot complex network issues, and guide customers to seamless solutions. You'll act as a trusted advisor while collaborating with cross-functional teams to ensure exceptional service delivery and long-term client success.

Your Daily Tasks

• Provide technical support to customers worldwide.
• Own and manage customer issues through to resolution.
• Research, diagnose, troubleshoot, and identify solutions with a positive, can-do attitude.
• Serve as a focal point for customer needs and act as a trusted advisor by understanding their business and aligning solutions.
• Advocate for customers internally while collaborating with product management, engineering, sales, and finance teams.
• Track and monitor customer status to identify areas of concern and growth opportunities.
• Contribute to building and expanding the company's Global Support Services.

The Qualifications We Seek

• Strong computer skills, especially in Networking, TCP/IP, Firewalls, and proxy servers.
• CCNA Certification or equivalent knowledge.
• Understanding of VPNs, IPSEC, security protocols, and standards.
• Excellent troubleshooting skills and enthusiasm for solving real-world problems.
• Effective English communication skills, both oral and written.
• Ability to adapt and work efficiently in a dynamic environment.
• Skilled in managing multiple tasks and collaborating with cross-cultural, globally dispersed teams.
• Reliable team player willing to work at least 5 shifts per week, including weekends and holidays.
• Advantageous: Experience with Cloud or SaaS technology providers.
• Advantageous: Previous Tier 1 Support Engineer experience in security companies.

Job Overview

Employment type: Full-time

Shift: 8 AM - 5 PM (5 working days per week between Monday-Saturday)

Work setup: Work from Home

Exciting Perks Await!

• Private Medical Insurance
• Access to Sportmaster
• Career growth opportunities
• Global career exposure
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )

Who Are We

EMAPTA is proud to be recognized as a leading Global company with a steadfast commitment to excellence in outsourcing solutions. As part of our ambitious expansion strategy, we are thrilled to announce our entry into Macedonia, a country brimming with immense potential and a talented workforce. We firmly believe in the abilities of the Macedonian people and are eager to contribute to the country's growth and development. This expansion marks a significant milestone for us as we extend our global footprint into this promising region. With our entrance into Macedonia, EMAPTA offers an exciting opportunity for professionals to work with a truly global company while enjoying the benefits of a local Macedonian office and support team. We are dedicated to bridging the best of two worlds by combining our international expertise with the rich talent pool and unique local insights that Macedonia has to offer. Our vision is to empower businesses with top-tier outsourcing services while fostering strong ties with the local community. EMAPTA's presence in Macedonia promises to be a mutually enriching collaboration that propels both the company and the country towards greater success on the global stage.

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