Client Services Associate

Duration: 06+ Months (Possible Extension/Conversion) Job Summar yThe Client Services Associate is a developing professional role responsible for servicing and supporting investment and/or banking clients through inbound and outbound communications while ensuring compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements. This role requires strong client service skills, knowledge of financial products and services, and the ability to identify appropriate solutions that align with client needs, including digital platforms, centralized advisory services, or dedicated financial advice Key Responsibiliti esProvide exceptional service and support to investment and/or banking clients through phone and email interaction s.Clearly communicate the value and benefits of available products, services, and client solution s.Assist clients in transitioning to digital and self-service solutions when appropriat e.Educate clients on available wealth management, private client, and digital banking offering s.Respond promptly and professionally to client inquiries, service requests, and account-related concern s.Take full ownership of client issues and ensure end-to-end resolution through a closed-loop proces s.Handle customer complaints and claims in accordance with regulatory requirements and company policie s.Identify opportunities and refer clients to specialized partners such as Wealth Advisors, Small Business Specialists, Mortgage Professionals, and Digital Solutions team s.Maintain ongoing client follow-up and ensure adherence to all regulatory and compliance procedure s.Strictly follow KYC, AML, and other regulatory requirement s.Assess and manage risk appropriately while safeguarding client information, assets, and organizational reputatio n.Escalate control issues and compliance concerns in a timely and transparent manne Required Qualificati ons0–2 years of customer service experience, preferably within financial services, banking, investments, or wealth manageme nt.Basic understanding of investment products and financial planning concepts preferr ed.Strong relationship-building and client engagement skil ls.Excellent verbal and written communication abilities with a professional demean or.Ability to work independently within established procedures and exercise sound judgme nt.Strong multitasking, organizational, and problem-solving skills with a high level of accura cy.Ability to support a diverse range of financial products and servic es.Proficiency in Microsoft Office applications, including Excel, Outlook, and Wo Required Licenses & Certificati onsSecurities Industry Essentials (SIE) Certificat ionActive Series 7 Lice nseActive Series 66 License (or Series 63 and Series 65 combinati on)Preferred Ski llsKnowledge of investment, banking, and wealth management produc ts.Familiarity with regulatory and compliance requirements within the financial services indust ry.Strong customer-focused mindset with the ability to resolve complex client issues effective #J-18808-Ljbffr Kelly