Medical Assistant

Job Description

Job Description

Position Summary

Improve Health Clinics (IHC) is seeking a compassionate, organized, and service-oriented Medical Assistant to support the daily operations of an employer-sponsored health clinic serving only Matrix Design Group employees and their covered dependents.

Working under the direction of the clinic's APRN, the Medical Assistant plays a key role in delivering an exceptional patient experience by preparing patients for examinations, assisting with clinical procedures, coordinating administrative activities, and promoting efficient clinic operations. Because the clinic serves a defined employee population, the Medical Assistant is expected to build trusting, long-term relationships while maintaining the highest standards of professionalism, confidentiality, and customer service.

This position requires a self-motivated individual who enjoys working in a collaborative, team-oriented environment and is committed to improving the health and well-being of Matrix Design Group employees and their families.

Essential Responsibilities

Clinical Responsibilities

• Welcome patients and provide a professional, friendly experience from arrival through checkout.
• Escort patients to examination rooms and prepare them for provider evaluation.
• Obtain and accurately document:
• • Vital signs
  • Height and weight
  • Medical history updates
  • Current medications
  • Allergies
  • Chief complaint
• Prepare examination rooms and maintain appropriate supplies.
• Assist the APRN during examinations and minor procedures.
• Perform point-of-care testing.
• Collect laboratory specimens and prepare them for transport.
• Administer injections, immunizations, and medications as delegated and permitted by state law.
• Perform EKGs, spirometry, hearing tests, vision screening, and other diagnostic testing as appropriate.
• Conduct medication inventory and maintain proper storage of medications and vaccines.
• Maintain infection control and sterilization procedures.
• Clean and prepare patient care areas throughout the day.

Administrative Responsibilities

• Schedule patient appointments.
• Answer clinic telephone calls and respond appropriately.
• Register patients and verify eligibility.
• Maintain accurate electronic medical records (EMR).
• Process referrals, laboratory orders, and diagnostic testing.
• Coordinate follow-up appointments and patient communications.
• Monitor and replenish clinic supplies.
• Assist with inventory management and ordering.
• Prepare daily clinic reports as requested.

Population Health & Preventive Care

• Support employee wellness initiatives.
• Assist with preventive health screenings.
• Help coordinate annual wellness visits.
• Contact patients regarding overdue preventive services.
• Reinforce provider education and treatment plans.
• Encourage medication compliance and healthy lifestyle practices.

Customer Service Responsibilities

The Medical Assistant serves as an ambassador for Improve Health Clinics and Matrix Design Group by:

• Creating a welcoming environment for every patient.
• Demonstrating empathy and respect.
• Protecting patient privacy and confidentiality.
• Maintaining positive working relationships with employees, dependents, and coworkers.
• Helping resolve patient concerns in a courteous and timely manner.
• Supporting the clinic's commitment to exceptional service.

Compliance Responsibilities

• Maintain strict HIPAA compliance.
• Follow OSHA Bloodborne Pathogen standards.
• Adhere to all Improve Health Clinics policies and procedures.
• Maintain current certifications and competencies.
• Participate in quality improvement initiatives.
• Report safety concerns promptly.

Qualifications

Required

• High school diploma or GED.
• Graduate of an accredited Medical Assistant program or equivalent military training.
• Experience with electronic medical records.
• Strong communication and interpersonal skills.
• Ability to maintain confidentiality.

Preferred

• Current Medical Assistant certification (CMA, RMA, NCMA, CCMA, or equivalent) preferred or required according to state regulations.
• Current CPR/BLS certification.
• Two or more years of experience in at least one of the following areas:
• • Primary care
  • Family medicine
  • Occupational health
  • Employer-sponsored health clinics
• Experience performing laboratory testing and immunizations.
• Experience working independently in a small clinic environment.

Knowledge, Skills & Abilities

• Excellent organizational skills.
• Strong attention to detail.
• Ability to multitask effectively.
• Excellent customer service skills.
• Professional verbal and written communication.
• Ability to work independently while functioning as part of a small healthcare team.
• Sound judgment and problem-solving ability.
• Commitment to continuous learning.
• Ability to establish positive relationships with employees and their families.

Physical Requirements

• Frequent standing and walking.
• Ability to lift up to 30 pounds.
• Frequent bending, reaching, and assisting patients.
• Manual dexterity sufficient for clinical procedures.
• Visual acuity necessary for clinical documentation and specimen handling.

Work Environment

This position is located within an employer-sponsored health clinic serving only Matrix Design Group employees and their covered dependents. The environment is professional, collaborative, and focused on providing convenient, high-quality primary and preventive healthcare. Because the clinic serves a defined employee population, the Medical Assistant has the opportunity to develop long-term relationships with patients and contribute meaningfully to the overall health of the workforce.

Core Competencies

The Medical Assistant is expected to demonstrate the following competencies:

• Member-Centered Service – Provides compassionate, respectful care and consistently places patients first.
• Teamwork & Collaboration – Works effectively with the APRN and other clinic staff to achieve shared goals.
• Integrity & Confidentiality – Maintains the highest ethical standards while safeguarding protected health information.
• Accountability – Takes ownership of responsibilities and follows through on commitments.
• Communication – Communicates clearly, professionally, and respectfully with patients and coworkers.
• Attention to Detail – Ensures accuracy in documentation, testing, and patient care.
• Adaptability – Responds positively to changing priorities and clinic needs.
• Continuous Improvement – Seeks opportunities to improve clinic operations, patient experience, and personal knowledge.

Improve Health Clinics (IHC) is an employer-sponsored healthcare organization that provides accessible, high-quality primary, preventive, urgent, and occupational health services exclusively to employees and their covered family members. Working in partnership with employer health plans, IHC focuses on building lasting relationships with patients, improving health outcomes, simplifying access to care, and delivering exceptional service in a collaborative, mission-driven environment.

Company Description

Improve Health Clinics (IHC) is an employer-sponsored healthcare organization that provides accessible, high-quality primary, preventive, urgent, and occupational health services exclusively to employees and their covered family members. Working in partnership with employer health plans, IHC focuses on building lasting relationships with patients, improving health outcomes, simplifying access to care, and delivering exceptional service in a collaborative, mission-driven environment.