Lead CSR

Who is VetEvolve

VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. We combine clinical insight with operational strength to give our teams the support tools and structure they need to thrive without losing what makes each practice unique. We are intentionally focused on growth not as an end in itself but as a way to strengthen our practices expand access to care and create more opportunities for our teams.

Guided by our values: Care First. Better Together. Grow Forward. Own It. We create an environment where veterinary professionals can do their best work build meaningful careers and deliver exceptional care. Growth with intention. Care without compromise.

Lead Client Service Representative Colonial Gateway Veterinary Center Boynton Beach Florida

Compensation : $20$25/hour commensurate with licensure and experience

Position Summary:

The Lead Client Service Representative (Lead CSR) serves as the primary point of contact for the hospitals front desk operations andis responsible forensuring an exceptional client experience from check-in to addition to performing all standard CSR duties the Lead CSR provides day-to-day leadership to the client service team ensuring adherence to service standards accuracy in recordkeeping and smooth coordination between front desk operations and clinical teams.

PrimaryResponsibilities:

• Model and reinforce exceptional client service standards through professional empathetic and responsive communication.

• Resolve escalated client issues promptly and professionally ensuring client satisfaction while supporting team accountability.

• Partner with technicians and doctors to coordinate patient flow ensuringtimelyandaccurateinformation sharing.

• Maintain a welcoming and organized reception area.

• Provideday-to-day guidance and support to CSRs ensuring consistency in service delivery and adherence to hospital protocols.

• Assistwithhiringonboarding training and mentoring new team members.

• Serve as a role model and first point of contact for team questions and support.

• Collaborate with the Practice Manager on staff scheduling coverage and performance feedback.

• Oversee appointment scheduling accuracy patient record updates and charge capture to ensure operational efficiency.

• Maintain client communication standards across phone email and written correspondence.

• Ensureaccuratefinancial transactions deposits and reconciliation of end-of-day reports.

• Support hospital inventory managementover-the-counter product sales and prescription processing.

• Partner with the Practice Manager toidentifyopportunities to improve front desk workflows communication and client satisfaction.

• Support hospital initiatives and events including wellness campaigns and client education efforts.

• Maintain compliance with all safety confidentiality and patient care protocols.

• Perform all standard CSR duties as needed to support hospital operations.

• Other duties as assigned by the Practice Manager.

Qualifications:

• High school diploma or equivalent required.

• Minimum of3years of veterinary client service or related experiencerequired.

• Prior leadership or training experienceis stronglypreferred.

• Strong communication organizational and problem-solving skills.

• Demonstrated ability to lead by example and foster a positive team-oriented work environment.

• Proficiencyin veterinary practice management software Microsoft Office and basic scheduling and billing systems.

• Ability to handle sensitive and emotionally charged situations with professionalism and empathy.

• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds.

• Comfortable sitting standing walking bending and kneeling for extended periods throughout the workday.

• Professional neat appearance consistent with hospital standards.

Hours:

• Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations

Compensation and Benefits:

• We offer a comprehensive benefits package that includes medical dental and vision addition employees are eligible toparticipatein our401(k) retirementplan. Other benefits include paid time off paidholidaysand access to employeeassistanceprogram.

Ready to Learn More

We look forward to learning about your unique priorities and goals and working together with our local hospital teams to support you.