Launch Specialist

Specialist, Platform Innovation - Launch

The Platform Innovation team leads up the strategy, launch, and scaling of Client's nascent bets for its white-label restaurants business. Client is looking for a Launch Specialist to travel to restaurants to onboard them to our products and enhance the experience they have throughout their lifecycle on our platform. You'll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants. You will report to the Onboarding Lead for your geo within our Platform Operations organization. This position is partially remote, partially in-office, and largely travel-based as you will be regularly traveling to merchant sites in your region and across the country.

You're excited about this opportunity because you will:

• Interface directly with merchant restaurants and work tirelessly to improve their experience
• Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants
• Perform a significant amount of hands-on and in-store work, training merchant staff on effectively using new platforms
• Create merchant training materials to encourage staff understanding and adoption
• Learn the ins-and-outs of client software configuration and oversee the implementation of digital ordering and SaaS tools
• Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue
• Be able to achieve immediate results and adapt in an evolving work environment
• Look for ways to improve and want to shape the direction of the company

We're excited about you because:

• Bachelor's degree or equivalent work experience
• 5+ years of work experience in restaurant/bar management, customer support, or hospitality
• Ability to complete tasks accurately, effectively, and on time with superb attention to detail
• Excellent external and internal customer support skills
• Experience working successfully cross-functionally with other departments
• Proactive by nature and most engaged when you are operating at the lowest level of detail
• Spanish fluency is a plus

Why You'll Love Working at Client:

• We are leaders Leadership is not limited to our management team. It's something everyone at Client embraces and embodies.
• We are operators We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.
• We are learners Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.
• We are one team The magic of Client is our people, together making our inspiring goals attainable and driving us to greater heights.

Please note that having a reliable vehicle and a valid driver's license is a mandatory requirement for this role.

Key Role Updates:

• Restaurant Management (Highest Priority): Core background must be entirely in restaurant operations. Technical side or POS installation experience is not required.
• Tech Savviness: Must be intellectually curious and technically adept. Looking for candidates who have naturally utilized or helped implement POS systems during their management tenure.
• Travel: High mobility and frequent travel flexibility are essential requirements for this position.
• EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."